Daikin Comfort · 1 day ago
Customer Service Representative/Inside Sales Representative, Level 3
Madison, WI
Full-time
Onsite
Senior Level
$24.50/hr - $27.60/hr
6+ years expDaikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for their HVAC CSR/Inside Sales position. The CSR/Inside Sales Representative is responsible for selling the organization’s products and services while providing excellent customer service and collaborating with management to drive territory coverage.
Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering
No H1B
Responsibilities
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls
Provide excellent customer service via face to face, phone calls and e-mails
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Provide accurate information regarding availability of in-stock items
Assist customers with warranties and returns
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
Train new customer service / inside sales representatives
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Maintain records and prepare reports on sales activities
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Understand and follow work instructions, operating procedures, and company policies
Participate in additional projects/activities to support ongoing business needs
Qualification
Required
Extensive knowledge of HVAC equipment/products is required
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Good phone etiquette and e-mail etiquette
Ability to deal with high-volume customer traffic
Effective verbal skills – must be able to explain fairly technical parts of information clearly
Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgment and strong work ethics and integrity on the job
Ability to understand and follow procedures, work instructions, and company policies
6+ years of progressive sales experience
5 plus years in the HVAC industry
High School diploma or GED equivalent
Qualified Applicants must be legally authorized for employment in the United States
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Preferred
some college preferred
HVAC certification preferred
Benefits
Benefits are effective on day one for all full-time direct hires.
Training programs are available to help guide team members and develop new skills.
Growth Opportunities - there are immense opportunities to grow your career.
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase