August Health · 1 month ago
Billing Implementation Manager
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expAugust Health is dedicated to empowering the essential work of caring for elders through a modern operating platform and electronic health record system. The Billing Implementation Manager will lead the implementation of the Billing product for senior living operators, ensuring successful transitions and enhancing the customer experience through effective communication and project management.
Health Care
Responsibilities
Lead the implementation of August’s Billing product with senior living operators across North America—from discovery through go-live and post-launch support
Own the full project lifecycle for Billing implementations, ensuring communities are set up for long-term success with accurate configurations and strong workflows
Serve as the product expert for Billing—helping customers navigate setup, integrations, and adoption while collaborating internally to refine our delivery model
Communicate with all levels of the customer organization, from finance and operations leaders to community staff and home office billing teams
Provide strategic feedback to our Product and Engineering teams to shape the future of Billing based on real-world use and customer input
Lead trainings and launch sessions that build confidence and drive adoption with both back-office and community teams
Develop internal and external resources to support repeatable, high-quality implementations as the product and customer base scale
Collaborate cross-functionally with our CX, Product, and Go-To-Market teams to continuously improve the customer journey and implementation experience
Qualification
Required
A minimum of 2+ years of experience in a customer-facing role, ideally in Customer Success or Implementation
Experience in billing, accounting, revenue cycle management, or other finance-related field
Experience working in healthcare, ideally with Senior Living operators
You are customer-obsessed; whether your experience is in healthcare or another field, you can point to concrete examples where you helped customers meet and exceed their goals and vision
You are excited to build process where it doesn't exist and tools to support net new products and features
Open to 10-15% travel
Excellent written and verbal communication skills
Benefits
100% company-paid premiums for health, dental, and vision coverage
Company contributions to your HSA
2% 401(k) match*
Rightway Health Advocacy
Spring Health Mental Wellness
Flexible time off policy
100% paid family leave
All-expenses-paid, in-person company offsites twice a year
Company
August Health
August Health builds software that enables senior living caregivers to be empowered and efficient in delivering high-quality care
51-200 employees
H1B Sponsorship
August Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Base10 Partners
2025-08-07Series B· $29M
2022-06-23Series A· $15M
Leadership Team
Erez Cohen
Co-Founder
Justin Schram
Co-Founder
Recent News
General Catalyst
2025-11-28
2025-11-19
Fierce Healthcare
2025-09-02
Company data provided by crunchbase