Apply on Employer Site

Insteel Industries, Inc · 1 month ago

Credit Assistant

North Carolina, United States

Full-time

Onsite

Mid Level

3+ years exp

Insteel Industries, Inc is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction. The Credit Assistant will process new credit account requests, conduct customer collection calls, and maintain customer credit information while collaborating with various departments to address customer needs.

Building MaterialManufacturingWholesale

No H1B

Responsibilities

Processes new credit account requests

Plans and performs customer collection calls

Works with other departments as necessary to take care of the customers’ needs

Spots problem accounts and tracks customer payment trends

Keeps Credit Manager informed of problem accounts that need special attention

Maintains customer credit master (Customer Standard) in Oracle

Responds to customer document requests

Plans and performs customer contacts primarily by telephone or email in attempt to determine reason for overdue payment reviewing transaction details

Notifies Credit Manager when a customer fails to respond or when any customer statement, promise, or problem is not standard or according to terms

Records information about financial status of customer and status of collection efforts

Partners with sales to help with the collection of past due customers while striving to maintain good customer relationships

Processes new account requests

Reviews all required new account opening documents for completion and accuracy

Orders credit reports and checks credit references

Reviews credit reports, credit references, credit group reports and any other information available and makes new account credit line recommendations to the Credit Manager

Creates accounts for all new customers

Investigates and maintains all changes (Bill To Address, Payment Terms, Tax Exemption Status) in customer’s credit master (Customer Standard)

Creates and transmits new customer welcome package which includes key contacts, explanation of payment terms and payment remit to information

Works with sales and any other departments necessary to resolve discrepancies and take care of customers’ needs

Maintains new customer spreadsheet to track new account creation

Provides invoice copies, Bill of Lading copies and Proofs of Delivery as requested

Maintains customer credit files by scanning pertinent documentation into Oracle electronic customer files

Performs routine credit file reviews for existing customers

Participates in weekly collections meetings to keep management informed of past due customers and their status

Serves as the backup for cash application and monthly closing duties

Responsible for closing A/R one scheduled Sunday every other month

Provides backup for others in Credit Department in their absence and as needed or assigned

Performing other responsibilities as needed to contribute to the effective operation of the department and the company

Carries out responsibilities in accordance with the organization’s policies and applicable laws

Qualification

OracleCredit analysisCommunication skillsProblem-solvingTime managementTeam collaborationConfidentialityInitiative

Required

Strong verbal and written communication skills

Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions

Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels

Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges

Strong problem-solving and critical thinking skills

Ability to maintain confidentiality and handle sensitive information with integrity

Comfortable working both independently and collaboratively within a team

Professional, technical or administrative training (2-year associate's degree)

General knowledge applicable to credit and/or accounting

A minimum of 3 years' work-related experience is required

An equivalent combination of education and work-related experience may be acceptable

Benefits

Competitive base pay with bonus eligibility based on company performance

Opportunity for professional growth

Paid time off including holidays and vacation

Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)