Medata · 1 month ago
Customer Advocate Level I
US
Full-time
Onsite
Entry Level
1+ years expMedata is a company focused on improving communication within the healthcare sector. The Customer Advocate Level I role involves supporting the referral process by tracking patient progress and maintaining case integrity while ensuring customer satisfaction.
ComputerSoftware
Responsibilities
Manage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
Properly update all case related data to MedRisk’s database/platform
Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
Be knowledgeable regarding the client’s unique needs and respond appropriately
Build approachable, professional relationships with providers and referring customers
Compliance with HIPAA and URAC guidelines
Employee is expected to work a minimum of 60 tasks daily
Qualification
Required
Healthcare experience required; minimum of 1 year preferred
Ability to work independently and multi task in a fast paced environment
Detail oriented
Excellent verbal & written communication skills
Basic knowledge of Microsoft Word, Excel, Outlook and Zoom
Computer skills in Windows environment
Time management and strong organizational skills
Adaptability
Ability to receive constructive feedback
Strong work ethic
Preferred
Bachelor's Degree preferred; impeccable customer service skills with 2-3 years of experience preferred
Healthcare experience required; minimum of 1 year preferred
Experience working with a US company (PH specific)
Company
Medata
Medata is a computer software company specializing in medical bill review software and medical bill review software.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-09Acquired
Leadership Team
Jonathan Nutt
Chief Technology Officer
Dana Joanou
Chief Financial Officer
Recent News
2025-04-08
Company data provided by crunchbase