Insight · 1 month ago
Services Operations Specialist- W2
Hanover Park,United States
Full-time
Onsite
New Grad, Entry LevelInsight is a Fortune 500 Solutions Integrator that specializes in cloud, data, AI, cybersecurity, and analytics. They are seeking a Service Operations Specialist to manage orders, resolve discrepancies, and communicate effectively with clients and vendors to ensure smooth operations within the department.
Cloud ComputingConsumer SoftwareInformation TechnologyNetwork SecuritySoftware
Responsibilities
Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA)
Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products
Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories
Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion
Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products
Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims
Work with internal personnel on problems relating to parts ordering information
Responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary
Manage team mailbox, ensuring emails are addressed throughout the day
Answer questions internal & external re: processes, procedures, inbound/outbound shipments
Problem-solving and critical thinking abilities, and Excellent organizational skills
Ability to adapt in a fast-paced environment with a focus on attention to detail
Ability to work in a team and ability to work independently, strong time management skills and ability to self-prioritize work responsibilities
Qualification
Required
Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion
Problem-solving and critical thinking abilities, and Excellent organizational skills
Ability to adapt in a fast-paced environment with a focus on attention to detail
Ability to work in a team and ability to work independently, strong time management skills and ability to self-prioritize work responsibilities
Company
Insight
Insight dedicated to making the impossible possible combining cutting-edge technology.
Founded in 1988
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Crown
Co-Founder/Chairman of the Board
Veli-Matti Vanamo
Chief Technology Officer, APAC
Recent News
2025-11-14
MarketScreener
2025-05-01
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