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Cipriani · 1 month ago

Hotel Operations Coordinator

New York, NY

Full-time

Onsite

Entry Level

$28/hr - $32/hr

2+ years exp

Cipriani is a luxury hospitality company seeking a Hotel Operations Coordinator to support day-to-day operations across various hotel divisions. The Coordinator will play a vital role in managing the new hotel operations platform, ensuring efficient communication and service delivery to enhance guest experiences.

Food and BeverageHospitalityTravel

Responsibilities

Assist in the launch, configuration, and continuous optimization of the hotel’s new operations system (e.g., HotSOS or equivalent platform)

Coordinate system training sessions and ensure departmental adoption across Housekeeping, Maintenance, and Guest Services

Monitor service orders, work orders, and preventive maintenance schedules to ensure timely and accurate completion

Track and analyze system data to identify efficiency opportunities and recurring service issues

Manage guest service requests in real time, ensuring prompt follow-up and interdepartmental communication

Maintain accurate records of guest preferences and service history within tracking system to personalize future stays

Support Front Office and Guest Relations teams in monitoring arrivals, VIP requests, and room readiness

Oversee daily room status updates and coordinate housekeeping priorities with maintenance needs

Log and follow up on all Out-of-Order (OOO) and Out-of-Service (OOS) room statuses, ensuring rapid turnaround

Liaise with Engineering to manage preventive maintenance schedules and track completion

Support department heads (Rooms, Housekeeping, Engineering) with project coordination, vendor communication, and reporting

Maintain key audit logs, supply inventory records, and recurring operational checklists

Assist with project timelines and reporting for ongoing property upgrades and maintenance cycles

Serve as the communication hub between operational departments to ensure information flows accurately and efficiently

Participate in regular leadership and service excellence meetings to share insights and process improvements

Support special initiatives led by HR and Operations related to training, sustainability, and guest experience innovation

Qualification

Luxury hotel operationsProperty management platformsAnalytical skillsOrganizational skillsMulti-taskingTech-savvyHospitality excellenceCommunication skillsAttention to detail