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Advanced Energy · 1 day ago

Field Applications Engineer

Milpitas, CA

Full-time

Onsite

Senior Level

$130K/yr - $170K/yr

5+ years exp

Advanced Energy is a global leader in the design and manufacturing of precision power conversion solutions. The Sr. Field Applications Engineer is responsible for providing technical support to sales and engineering teams, developing customer relationships, and gathering market intelligence to support business objectives.

Electrical & Electronic Manufacturing

Hiring Manager

William Theis

Responsibilities

Generate new business (Design Wins): Work with key customer contacts and AE account managers/directors, product managers, and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release, and support all AE brands & products for such opportunities in a manner consistent with AE corporate objectives

Defend current business: Work with key customer contacts and AE account managers/directors, product managers, engineers, customer support staff, and quality staff to proactively support AE's existing business in a manner consistent with AE corporate objectives

Build critical relationships: Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with AE colleagues that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment. Routinely leverage these strong relationships to resolve significant matters and determine strategic direction

Liaise technically: Based upon your day-to-day engagement with AE's customers, products, and applications, act as proactive technical liaison among our OEM customers, end-user customers, and other AE personnel as required in a manner consistent with AE corporate objectives and mission statement. Work directly with customers to understand equipment/system requirements and ensure the best solution for the application(s) and customers’ overall business needs. “Speak the customers’ language.”

Gather information: Search for, gather, understand, and communicate to appropriate personnel information relative to customer, industry, application, and competitor trends, developments, and roadmaps which has potentially substantive value to AE's ability to reach our corporate objectives

Provide training and troubleshooting: Provide technical product and application training to customers and AE colleagues as needed to demonstrate/promote/optimize the use of AE products and to evaluate customer needs. As required, provide troubleshooting services to understand, address, and communicate product related issues

Share experience and expertise: As a senior team member, mentor and train colleagues to develop the AE team and better support our customers

Communicate effectively and efficiently: Understand your audience to communicate information in a digestible manner while getting key points across. Frequent contacts include customers, end-users, and AE colleagues with varying degrees of technical background and training

Qualification

Semiconductor industry experienceThin film technology knowledgeVacuum science knowledgeTechnical troubleshootingComputer-driven diagnostic equipmentData analysis with ExcelWafer fabrication equipmentFirmware/software experienceIndustry standards knowledgeCommunication skillsMentoring skills

Required

More than 5 years of experience in semiconductor/thin film industry or more than 7 years of experience in related technical field

Working knowledge of thin film industry (e.g., semiconductor, data storage, display/flat panel, advanced coatings)

Knowledge in vacuum science, RF power/match networks, and/or plasma processing equipment and applications

Experience with: Computer-driven diagnostic equipment; graphing and analysis of data sets (e.g., CSV files) using Excel or other software

Technical consultation for development projects with customers; hands-on technical troubleshooting; operation of sampling and real-time oscilloscopes, waveform generators, spectrum and network analyzers, power supplies, multimeters, RF and DC fixturing for power supply characterization

Intricate knowledge of wafer fabrication equipment used in semiconductor manufacturing

Bachelor's degree in a science/engineering/technical field or demonstrated industry experience

Preferred

Experience with products competitive to AE's

Specific knowledge of and experience with key customers, their equipment, and applications

Product troubleshooting to board level

Experience working with firmware/software

Knowledge of industry standards (e.g., SEMI, IEC standards) and protocols (e.g., Ethernet, EtherCAT, RS-232)

MATLAB, Python, or other scripting experience or programming experience

Specialized experience as applicable to AE's products (e.g., temperature sensing, RF measurement, power transmission, ESC/E-chucks, RPS, etch/deposition processes)