Kaleris · 2 days ago
Customer Support Engineer
Alpharetta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expKaleris is a company focused on providing innovative solutions in the logistics and shipping industries. They are seeking a Customer Support Engineer to provide support for software applications, troubleshoot customer issues, and collaborate with various departments to ensure customer satisfaction.
Asset ManagementSoftwareSupply Chain Management
Responsibilities
Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products
Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release
Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill
Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment
Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources
Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems
Participate in software implementations and upgrades at customer facilities as necessary
Be part of a global 24x7 on-call duty roster to manage and address critical issues
Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews
Qualification
Required
A degree in computer science or a related field
2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus
Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended
Hands-on experience with JAVA, XML, and client-server applications
Knowledge and experience in coding with Core Java/Groovy is advantageous
Familiarity with diagnostic tools like Hyperic or similar is a bonus
Understanding of relational database structures and web-based enterprise solutions
Strong technical troubleshooting skills across various applications and technologies
Detail-oriented, self-motivated, and assertive communicator
Excellent written and verbal communication skills in English
Inherent customer service and technical support orientation
Willingness to travel as needed and the ability to work extended hours under tight deadlines
Teamwork skills, especially in multi-disciplinary virtual teams across different locations
Flexibility to work in shifts based on business requirements
Strong leadership, time management, and organizational abilities
Company
Kaleris
Kaleris is a logistics platform that provides cloud-based supply chain execution and visibility technology solutions.
501-1000 employees
H1B Sponsorship
Kaleris has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2020-01-01Series Unknown
Leadership Team
Kirk Knauff
President and Chief Executive Officer
Gary Golden
CFO
Recent News
2026-01-06
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Company data provided by crunchbase