Black Diamond Pest Control · 1 month ago
Customer Service Manager
Jeffersonville, IN
Full-time
Onsite
Mid, Senior Level
$80K/yr - $125K/yrBlack Diamond Pest Control is the largest and fastest-growing independently-owned pest control company in the area. They are seeking a highly-organized Customer Service Manager to lead their customer service team, develop policies, and enhance service quality.
CommercialHome ServicesResidentialService Industry
Responsibilities
Train, coach, and manage customer service representatives (CSRs) and agents
Develop and implement customer service policies, procedures, and service standards
Set goals, monitor team performance, analyze data, and report to management
Handle complex or escalated customer complaints and issues
Use customer feedback and data to identify trends and improve service quality and processes
Manage daily operations, budgets, and resources for the department
Work with other departments to align customer service with business goals
Qualification
Required
Previous leadership experience required
Must be detail-oriented with the strong interpersonal-communication skills needed to deal with many personalities
Must excel at both written and oral communication
Must be resourceful and highly-organized with refined multitasking skills
Must have extensive computer experience, especially with the full range of Microsoft Office applications, and be able to work with little supervision or technical assistance
Must be able to have firm conversations for the good of the company
Must be accessible during off-business hours
Preferred
Preferred experience in a service-based business
Benefits
Health, Eye and Dental Benefits
Retirement plan with company matching program
Paid Vacations & Holidays
Short-term disability and life insurance options
Yearly Performance Reviews
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Black Diamond Pest Control
Black Diamond Pest Control offers termite, bed bug, and wildlife control services for commercial and residential sectors.
Founded in 1940
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Duncan Jr.
CEO
Company data provided by crunchbase