Empyrean · 21 hours ago
Technical Specialist, Demo Environment Support (Benefits Administration & AWS)
Houston, TX
Full-time
Onsite
Senior Level
7+ years expEmpyrean is a company that focuses on Benefits Administration and AWS infrastructure. The Lead Infrastructure Support Specialist is responsible for maintaining and enhancing demo environments, ensuring their stability and performance, while also collaborating with various teams to support product demonstrations.
ComplianceEmployee BenefitsHuman ResourcesSoftwareWellness
Responsibilities
Maintain, monitor, and troubleshoot demo, sandbox, and staging environments to ensure high availability and optimal performance
Configure and refresh environments to support product demos, proofs of concept, and client engagements
Coordinate environment updates, version control, and release readiness with Engineering, Product, and Sales Engineering teams
Manage environment data sets, ensuring they are realistic, compliant, and aligned with demo scenarios
Configure, test, and maintain Benefits Administration modules and workflows within demo environments
Collaborate with Product and Sales teams to ensure benefits plans, eligibility rules, enrollment flows, and life event scenarios reflect real-world use cases
Troubleshoot and resolve issues related to benefits configuration, plan setup, calculations, and integrations
Serve as an internal subject matter expert on Benefits Administration functionality and best practices
Support AWS services used by demo environments, including EC2, RDS, S3, Lambda, CloudFormation/IaC, and networking components
Assist with environment provisioning, scaling, backups, and performance tuning
Implement automation to reduce manual setup time, improve repeatability, and increase reliability
Monitor system health and security within AWS, responding to incidents and optimizing resources
Work closely with Sales Engineering to support demo customizations or configurations needed for key deals
Partner with DevOps, Engineering, and QA teams to ensure environment stability and alignment with production architecture
Provide training and documentation to internal teams on environment usage and best practices
Qualification
Required
Strong analytical skills and the ability to rapidly diagnose complex technical issues
Excellent communication and documentation skills
Problem Solving: Strong troubleshooting and logical reasoning
Technical Agility: Ability to quickly learn new systems and platforms
Collaboration: Works well with both technical and non-technical teams
Attention to Detail: Especially in configuring benefits and environment parameters
Customer Mindset: Understands the importance of polished demo experiences
7+ years of technical experience supporting enterprise software environments
Hands-on expertise in Benefits Administration systems (e.g., HRIS, HCM, payroll/benefits platforms, enrollment systems)
Strong AWS experience with core cloud infrastructure services
Proficiency in troubleshooting across application layers (UI, APIs, databases, integrations)
Experience with configuration, data setup, and dynamic rule-based systems
Familiarity with CI/CD pipelines and automation tools
Preferred
AWS certifications (Solutions Architect Associate/Professional, SysOps, DevOps Engineer)
Experience with infrastructure-as-code (CloudFormation, Terraform)
Background in HR tech, HCM, payroll/benefits platforms, or related industries
Scripting experience (Python, Bash, PowerShell)
Familiarity with identity management and SSO (SAML, OAuth, OpenID Connect)
Experience supporting sales demo environments or customer-facing technical workflows
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
501-1000 employees
H1B Sponsorship
Empyrean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase