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Macy's · 3 months ago

Seasonal Retail At Your Service Associate, Wiregrass

28233 Pasco Drive, Wesley Chapel, FL, 33543, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has been part of American culture for over 160 years. The At Your Service Associate role focuses on delivering a personalized shopping experience by assisting customers with various services, including online order pickups and returns, while maintaining a clean and organized shopping environment.

Consumer GoodsFashionRetail

Responsibilities

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience

You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards

You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders

You lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name

Supporting one another with honesty, care, and collaboration so we can better serve our customers and communities

You can handle electronic devices with no problem

Qualification

Customer serviceMultitaskingProblem-solvingSales goalsResourcefulnessTechnology proficiencyTeam collaborationEffective communicationFlexibilityAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions