MiTek · 1 month ago
IT Service Desk Specialist
Chesterfield, MO, USA
Full-time
Hybrid
Entry Level
1+ years expMiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. The IT Service Desk Specialist is responsible for providing phone and ticketing technical support for the company's IT, software, hardware, and business systems, ensuring efficient user support across all locations.
ComputerManufacturingRoboticsSoftware
Responsibilities
Address support center and new service requests in priority order and tracking from request to resolution
Log all calls in the service desk incident management application system (ServiceNow)
Perform software installations, upgrades, and configure user-specific software
Document all computer and network problems and resolutions for future reference
Provides basic training to employees on the use of company applications and remote access software
Troubleshoot technology and support problems and make recommendations for possible solutions
Qualification
Required
1-2 Years of experience in Windows, software, and endpoint support required
1-2 Years of experience providing phone support of remote employees required
1-2 Years of experience troubleshooting and ticket escalations required
Must be self-motivated, team oriented and possess strong communication and interpersonal skills
Candidate should possess strong organizational skills, be detail oriented, with a demonstrated ability to problem solve
Strong sense of urgency and strong commitment to quality customer service is required
Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers
Preferred
Bachelors Degree Information Technology preferred or equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis
Benefits
Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
Day One Medical/Rx, Dental and Vision Plans
Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
Performance/Incentive bonuses
Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
Retirement programs including Matching 401(k) Contributions and Profit Sharing
Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
MyFlexPay partner – allows you to track, manage and access your pay anytime
Company
MiTek
MiTek is a construction technology leader on a mission to advance the adoption of offsite construction.
5001-10000 employees
H1B Sponsorship
MiTek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
David A. Sell
SVP, Chief Innovation Officer
Recent News
2025-05-07
Google Patent
2025-05-07
Company data provided by crunchbase