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Ilitch Companies · 1 month ago

Sports and Entertainment Event Technician (part time)

Detroit, MI

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Ilitch Companies is involved in the sports and entertainment sector, providing support for various teams and venues. The Event Support Technician is responsible for ensuring the success of live events through technical support and pre-event preparations across multiple venues.

Food and BeverageHospitalityTravel

Responsibilities

On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment

Performing daily venue checklists, technology conversion, between sports and concert events

Setup, support and teardown of NBA-required technology

Working within the service desk queue to resolve issues efficiently

Performing daily venue checklists, system upkeep, and building conversion tasks

Supporting project initiatives and venue technology upgrades

Collaborating with IT and operational partners across sports, broadcast, and venue operations

Support various venue technologies, applications, and corporate users and visiting guests

Assist with the seasonal opening and closing of the outdoor amphitheaters

Interface with food & beverage I.T. partners to troubleshoot point-of-sale technology

Perform venue technology conversions on a per-show basis

Must be available to work nights, weekends, and holidays

Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk

Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects

Performs other duties as assigned

Perform emergency temp repairs of ethernet cabling, and other venue technology infrastructure

Qualification

A+ certificationNetwork+ certificationTechnical support experienceWindows 10 & 11MacOS proficiencyAndroid & iOS proficiencyTroubleshooting skillsCustomer service skillsEvent AV knowledgeNetworking fundamentalsSignal flow understandingMulti-tasking ability

Required

2-years of higher education completed, or equivalent experience

1 year working in a technology support role, or higher education and certifications

A+, Net+, certifications or equivalent experience

Demonstrates excellent customer service skills. Experience in a customer service role is a plus

Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues

Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)

Strong understanding of computer hardware

Understanding of general signal flow, physical cabling types within AV and IT functions

Well-versed in computer peripherals and connector types

Ability to troubleshoot issues independently & within a team support structure

Pull and terminate Ethernet cable as needed on a per-show basis

Operates with a sense of urgency and is self-starting

Strong work ethic and willingness to get the job done

Ability to multi-task and remain organized while monitoring multiple support channels and service desk tools

Preferred

Sports & Entertainment, Venue Industry Experience

Event AV, Broadcast, or Live Production technology experience or knowledge is a plus

Experience working in live events even non-technical

Networking fundamentals and OSI model familiarity

Company

Ilitch Companies

The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.

Founded in 1999

Detroit, Michigan, USA

10001+ employees