ADM · 2 weeks ago
Technical Services Manager - Any ADM milling location in US or Canada
Overland Park, KS
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $173K/yr
5+ years expADM is a global leader in human and animal nutrition and agricultural origination and processing. They are seeking an experienced Technical Service Manager to provide high-quality technical support in wheat quality, flour functionality, and commercial bakery applications, serving as a primary technical liaison between mills and customers.
Animal FeedHospitalityIndustrial
Responsibilities
Serve as the main technical resource for internal mills and external customers
Provide on-site and remote troubleshooting related to wheat quality, flour performance & functionality, and baking application in a timely manner
Evaluate wheat quality and advise on grist management and blending strategies
Support new crop transition, customer transition, plant trials, new product launches and assist in setting up wheat grist, product specifications, etc
Provide technical support on flour selection and matching for different end-use applications to customers
Support the mills on improvements in flour consistency, and product specifications
Develop and deliver technical training programs to internal and external stakeholders
Build strong & collaborative relationships with Sales, R &D, Commercial, Operation and Quality teams in Milling and Baking Solution in North America
Build strong & collaborative relationships with customers and identify opportunities to enhance the customer experience and product quality
Lead customer-driven or industry-driven projects in collaboration with central labs and R&D
Assess flour performance using rheological, analytical, and baking tests
Provide technical guidance across key flour application categories (bread, tortillas, pastries, crackers, cakes, etc.)
Troubleshoot dough handling, texture, shelf-life, volume, and other quality issues tied to flour variability or process deviations
Partner with R&D, Quality, Sales, Commercial and Operations teams to deliver integrated customer solutions
Communicate customer insights and feedback to internal teams to support product development, Innovation, and continuous improvement initiatives
Prepare technical reports, training materials, service documentation, project management, and customer-facing presentations
Qualification
Required
Expert Knowledge of flour and other ingredient functionalities, including dough rheology, absorption, mixing behavior, extensibility, fermentation tolerance, and baking performance across product categories (pan bread, artisan bread, bun & rolls, tortillas, crackers, cakes, etc.)
Good understanding of wheat quality attributes, including protein levels, gluten strength, moisture, ash content, falling number, and starch damage, etc
Basic knowledge of flour milling operations, quality control processes and flour specifications
Hands-on commercial bakery technical experience, with the ability to interpret and diagnose the process and product issues and provide practical adjustment related to flour performance, dough handling and finished baked goods
Bachelor's degree in science related field with a preference of Baking Science, Grain Science, Milling Science or Food Science
5+ years of technical services or product development experience in baking and milling industry
Excellent communication skills and confidence in customer facing environment with the ability to translate complex technical concepts for customers
Strong analytical skills and the ability to make decisions and recommendations
Must be willing and available to travel frequently (up to 50%) to milling facilities, bakeries, and customer sites across North America
Preferred
Ability to communicate in French is an asset
Benefits
Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Paid time off including paid holidays.
Adoption assistance and paid maternity and parental leave.
Tuition assistance.
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
Company
ADM
ADM unlocks the power of nature to enrich the quality of life.
10001+ employees
H1B Sponsorship
ADM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (119)
2024 (135)
2023 (96)
2022 (109)
2021 (69)
2020 (68)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Monish Patolawala
Executive Vice President, Chief Financial Officer at ADM
Daniel Jones
Director, Technical Sales
Recent News
2025-12-16
Company data provided by crunchbase