Freedom First Credit Union · 1 month ago
IT Services Manager
Roanoke, VA, US
Full-time
Onsite
Mid, Senior Level
3+ years expFreedom First Credit Union is seeking a dynamic and experienced IT Services Manager to lead their IT Service Management function. The role focuses on ensuring operational excellence across ITIL processes and leading a small team while providing support for Azure-related services as needed.
FinanceFinancial ServicesNon Profit
Responsibilities
Lead and manage the IT Support Desk team of four, providing guidance, mentorship, and escalation support
Oversee and optimize ITIL processes: Incident, Problem, Change, and Service Request Management
Ensure timely and efficient execution of daily and nightly operational jobs
Identify and implement process efficiencies across IT operations
Represent IT on the leadership team and contribute to strategy and roadmaps
Manage third-party service providers and ensure compliance
The IT Services Manager and their team will assist the IT team with Azure support as needed, but will not manage Azure cloud operations
Deliver high-quality, user- and member-focused customer service
Qualification
Required
Three years to five years experience in IT Service Management, preferably in a small organization
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree)
Strong knowledge of ITIL framework
Experience assisting with Azure support
Intermediate understanding of networks and cloud environments
Demonstrated success in process improvement initiatives
Excellent communication and stakeholder management skills
Fast learner with ability to adapt quickly
Preferred
ITIL certification
Company
Freedom First Credit Union
Freedom First Credit Union offers customized local service tailored to your financial needs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chase Clark, MBA
Chief Commercial Credit Officer
Shon Aguero
Chief Banking Officer
Recent News
2023-12-28
Credit Union Times
2023-12-28
Company data provided by crunchbase