Bright Direction Dental ยท 2 months ago
Lead Dental Front Desk Coordinator (FT)
Indianapolis, IN
Part-time
Onsite
Mid LevelBright Direction Dental is looking for an enthusiastic Full-Time Lead Front Desk Coordinator to join their team. The role involves overseeing front desk activities, providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.
DentalHealth CareMedicalProfessional Services
Hiring Manager
Tiffany Johnson
Responsibilities
Greet patients and visitors in a friendly and professional manner
Schedule appointments and maintain the appointment calendar
Answer phone calls and address inquiries or direct them to the appropriate department
Verify patient information and insurance details
Coordinate and schedule appointments based on dentist availability
Send appointment reminders to patients and confirm appointments
Handle appointment cancellations and rescheduling
Ensures re-care is being booked
Follows up with patients on unscheduled treatment plans
Maintain accurate patient records and update information as needed
Handle patient registration and check-in/check-out processes
Process and verify insurance information
Collect and record payments for services rendered
Oversees and participates in collections of aged receivables
Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care
Address patient concerns and resolve issues related to appointments, billing, or service
Collaborate with dental professionals to handle patient complaints effectively
Qualification
Required
Proven experience in a front desk or administrative role, preferably in a dental office
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Knowledge of dental terminology, procedures, and insurance processes
Proficient in using dental office software and general office applications
High school diploma or equivalent
Must be able to lift up to 15-30 pounds at a time
Benefits
Medical, dental, vision, and life insurance coverage
Access to a variety of voluntary benefits
Paid time off
Holiday pay
Participation in our 401(k) retirement savings plan, which includes a company match
Company
Bright Direction Dental
Bright Direction Dental is a dental support organization that provides non-clinical supporting services.
Founded in 2019
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nisheeth Singh
Chief Executive Officer
Jim DeBruzzi
Chief Financial Officer
Recent News
2023-01-04
2022-10-04
Company data provided by crunchbase