Apply on Employer Site

AVE by Korman Communities · 1 month ago

Guest Services Manager

Philadelphia, Pennsylvania

Full-time

Onsite

Mid Level

$24/hr - $28/hr

AVE is an award-winning hospitality-driven real estate brand looking for a Guest Services Manager for their new community in the Philadelphia Navy Yard. The role involves providing exceptional service to residents and guests, managing day-to-day operations, and ensuring a positive experience for all visitors.

Building MaterialCommunitiesLeisureReal EstateTravel

Responsibilities

Set a great first impression to residents, clients, prospects, and all other visitors to the community

Anticipate and address residents' needs and urgently follow up on any questions or concerns as needed

Keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met

Communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions

Communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders

Responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more

Develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals

Help residents and clients with directions and recommendations for points of interest in your area

Assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients

Qualification

Customer service experienceHospitality industry experienceDetail orientationInterpersonal skillsCommunication skillsOrganizational skillsCommunitySales assistanceYardi experienceOscar experienceProblem-solving skillsTeamwork

Required

Must have face-to-face customer service experience

Strong interpersonal and relationship building skills

Professional verbal and written communication skills

Detail orientation and excellent organizational skills

Ability to problem solve as well as proactively alleviate potential resident concerns

Ability to work independently as well as in a team environment

Must be available to work a full-time schedule of five days per week including one weekend day

Preferred

Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred

Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!)

Benefits

Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)

Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)

Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)

Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)