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Cox Enterprises · 1 month ago

Senior Manager - Solutions Engineering (RapidScale)

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$153K/yr - $229K/yr

8+ years exp

Cox Communications, Inc. is a leading provider of technology solutions and services. RapidScale is seeking a Senior Manager of Solutions Architecture to lead a team of Senior Solutions Architects specializing in cloud and managed services solutions, ensuring alignment with customer business objectives and delivering exceptional results.

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Growth Opportunities

No H1B

Responsibilities

Recruit, lead, and coach a team of Solutions Architects focused on cloud and managed IT services solutions

Ensure your team effectively collaborates cross-functionally with other generalist and specialist Solutions Architects to provide holistic, multi- and hybrid-cloud solutions meeting clients’ needs and business outcomes

Build individual growth plans and guide the team in obtaining technical certifications and internal milestones aligned with RapidScale’s go-to-market strategy

Foster a collaborative, outcome-focused team culture where architects and engineers consistently deliver compelling, business-aligned solutions

Lead by example through strategic customer engagement, team participation, and ongoing technical development

Act as an executive sponsor in key customer engagements, providing strategic and technical oversight during discovery, design, and presentation phases

Guide your team in tailoring cloud architectures to client outcomes, blending hosted/private cloud, public cloud, and managed services

Oversee and participate in complex workshops, whiteboarding sessions, and stakeholder alignment exercises

Drive excellence in proposal and RFP responses through technical reviews and refinement of solution strategies

Represent RapidScale as a leader with alliance and channel partners, providing a single point-of-contact with leadership and regional partner teams

Work with alliance partners to establish and ensure successful implementation of partner programs

Partner with Product and Engineering teams to bring field insight into future roadmap discussions, ensuring that customer voice shapes evolution

Ensure team solutions reflect RapidScale’s standards for performance, security, compliance, and innovation

Own the pre-sales technical review process (SOW/Design validation), approving and advising on technical solutions before customer delivery

Develop and refine architecture documentation standards, demo environments, as well as onboarding and training workflows to improve team scalability and repeatability

Partner with Sales leadership to align engineering engagement with territory and account strategies

Partner with sales to grow strategic accounts by increasing revenue to meet or exceed market share objectives on a monthly, quarterly, and annual basis

Collaborate with Product, Delivery, and Support teams to drive consistency from pre-sales through delivery and beyond

Represent the Solutions Architecture function at conferences, webinars, and customer events, highlighting RapidScale’s leadership in hybrid and cloud transformation

Track and report on team KPIs such as technical win rates, certification progress, solution quality, and customer satisfaction

Drive improvements in tools, processes, and automation to increase the effectiveness of solution development and handoff

Manage team capacity, pipeline coverage, and engagement prioritization in alignment with revenue goals

Collaborative and empathetic leader who builds trust and drives results through mentorship and strategic alignment

Skilled communicator able to translate complex technical ideas into business-centric narratives

Confident presence with C-level audiences and large client presentations

Change agent mindset — embraces transformation and can lead teams through growth and ambiguity

Qualification

Leadership in pre-salesCloud architecture expertiseTechnical solution designClient engagement experiencePublic cloud knowledgeChange managementTeam collaborationCommunication skillsMentorship abilities

Required

Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field

3+ years in a leadership role leading pre-sales or technical solution teams

Demonstrated success leading technical pre-sales teams and complex infrastructure architecture efforts

Experience with client engagements across mid-market to enterprise verticals (healthcare, financial, education, etc.)

Proven ability to engage with and influence both executive and technical stakeholders

Preferred

Deep knowledge of traditional cloud and hosted infrastructure: private cloud, networking, VMware, virtual desktop (Citrix) backup/DR, security, and server technologies

Strong understanding of the IT ecosystem including interdependencies between applications data, digital workplace, etc

High-level understanding of public cloud architectures (AWS, Azure, GCP)

Familiarity with DevOps principles, automation, and CI/CD pipelines

Strong grasp of security and compliance frameworks

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations

Seven paid holidays throughout the calendar year

Up to 160 hours of paid wellness annually for their own wellness or that of family members

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

Health care insurance (medical, dental, vision)

Retirement planning (401(k))

Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)