Walmart Canada · 1 month ago
Director, Operations - Store Experience & Omni-Enablement – Walmart+
United States
Full-time
Remote
Director/Executive
8+ years expWalmart Canada is seeking a Director of Operations for Store Experience & Omni-Enablement for Walmart+. The role involves leading the strategy and execution to enhance the Walmart+ member experience in stores, focusing on initiatives that drive membership growth and improve customer satisfaction.
DeliveryRetailShopping
Responsibilities
Own the In-Store Member Experience: Define and execute the end-to-end Walmart+ member experience in stores to drive awareness, adoption, and conversion within stores
Member Experience Excellence: Design experiences that reinforce Walmart+ membership value across touchpoints. Champion the member experience, ensuring every store benefit interaction enhances member satisfaction, retention, and advocacy
Grow Membership in Stores: Partner with operations, marketing, and product teams to enable and drive Walmart+ signups in-store
Experimentation and Proof of Concepts: Lead in-store experimentation, pilot programs, and POCs to test and scale new strategies for acquisition and retention and deliver Walmart+ benefits, using results to inform scalable rollout strategies
Partnership and Collaboration: Work closely with Product, Tech, Marketing and Store Operations to ensure coordinated execution that delivers great experiences in-stores
Data-Driven Insights: Use analytics, customer and associate feedback, and store data to measure how members experience Walmart+ benefits in-store, driving continuous improvement
Cross-Channel Communication: Create clear, consistent messaging that connects online and in-store customer journeys
Team Leadership: Lead and develop a small, high-performing team of operators focused on execution, experimentation, and benefit enablement in stores
Deliver exceptional member benefits in store
Expand Walmart+ membership through omni-channel experimentation and in-store innovation
Drive measurable improvements across new member signups, retention, in-store conversion and engagement rates
Scale proof-of-concept programs into enterprise-ready initiatives that enhance the member store experience
Qualification
Required
Proven experience leading cross-functional initiatives, stakeholder alignment and driving results through influence
Demonstrated success in experimentation, pilot program development, and field enablement. Go-to-market strategy and execution
Comfort with ambiguity and an ability to build structure from emerging opportunities
Strong analytical and strategic thinking skills; comfortable with data and insights-driven decision-making
Exceptional communication and stakeholder management skills
Preferred
8-12 years of experience in operations, omni-channel retail, membership or subscription programs or marketing
Experience leading omni enablement or membership growth initiatives in a large-scale retail organization
Deep understanding of Walmart's omni ecosystem and operational complexity
Bachelor's degree in business, Marketing, Operations, or related field
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
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