Picnic · 1 month ago
Operations Manager, Picnic - Washington
Washington
Full-time
Onsite
Mid LevelPicnic is a company reinventing the employee lunch experience by partnering with local restaurants to provide high-quality meals. They are seeking a dynamic Logistics and Operations Manager to enhance their presence in Washington, DC, focusing on building relationships, managing order fulfillment processes, and leading a team.
Computer Software
Responsibilities
Build, manage, and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy
Hire and continually develop a happy, high-performing team of hourly staff who run the facilities and execute on the order fulfillment process
Help the regional GM to manage P&L for the region, setting up processes to ensure strong financial discipline, audit, and improvement on cost line items
Support the success of customers, including facilitating efficient onboarding, addressing onsite support issues, developing relationships with 3PLs, and working with sales to backfill vacant kitchens quickly
Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams, and escalate customer concerns, ensuring a strong customer feedback loop
Qualification
Required
Energetic and highly strategic Logistics and Operations Manager
Ability to build, manage, and continuously improve the process related to order fulfillment service
Experience in hiring and developing a high-performing team of hourly staff
Ability to manage P&L for the region and ensure strong financial discipline
Experience in facilitating efficient onboarding and addressing onsite support issues
Ability to communicate with stakeholders to shape product roadmaps and resolve escalated issues
Strategic problem solver with sound judgment in solving complex problems
Competent at managing and improving processes on an ongoing basis
Ability to monitor and improve performance using data
Real-time operations management skills with a strong bias to action
Employee-obsessed with experience in building and leading a large workforce
Company
Picnic
Picnic is a food delivery platform designed specifically for office meals.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase