AVE by Korman Communities · 19 hours ago
Guest Services Manager
Philadelphia, PA
Full-time
Onsite
Mid Level
$24/hr - $28/hrAVE by Korman Communities is a growing hospitality-driven real estate brand seeking a Guest Services Manager for their new community in the Philadelphia Navy Yard. The role involves being the face of AVE, ensuring superior service for residents and guests, and managing day-to-day operations at the community.
Building MaterialCommunitiesLeisureReal EstateTravel
Responsibilities
Anticipate and address residents' needs and urgently follow up on any questions or concerns
Keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met
Communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions
Communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders
Responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more
Develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals
Help residents and clients with directions and recommendations for points of interest in your area
Assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients
Qualification
Required
Must have face-to-face customer service experience
Strong interpersonal and relationship building skills
Professional verbal and written communication skills
Detail orientation and excellent organizational skills
Ability to problem solve as well as proactively alleviate potential resident concerns
Ability to work independently as well as in a team environment
Must be available to work a full-time schedule of five days per week including one weekend day
Preferred
Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!)
Benefits
PTO
Medical
Vision
Dental
401k (permanent full-time roles only)
Paid Birthday Time Off (permanent part-time and full-time roles only)
Paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
Company
AVE by Korman Communities
AVE by Korman Communities is a hospitality company that offers temporary housing services.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Victoria Rossihin
Technology Partner
Recent News
AVE by Korman Communities
2025-09-30
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