Loman-Ray Insurance Group, LLC ยท 3 hours ago
Commercial Lines Customer Service Representative
Illinois, United States
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $60K/yrLoman-Ray Insurance Group, LLC is an independent insurance agency based in Central Illinois that has been serving clients since 1981. They are seeking a Commercial Lines Customer Service Representative to provide high-quality service to commercial insurance clients, manage accounts, and ensure client satisfaction through effective communication and timely policy servicing.
ConsultingFinanceInsurance
Hiring Manager
Kelly Wright
Responsibilities
Respond promptly and professionally to client inquiries via phone, email, or in person
Provide guidance on commercial policy coverages, billing questions, and claim status updates
Ensure timely follow-up and resolution of client issues to maintain high service standards
Maintain proactive communication to identify client needs and recommend appropriate solutions
Document all client interactions and transactions accurately in the agency management system
Process policy changes, endorsements, cancellations, and rewrites in a timely manner
Review and verify accuracy of policies and documents received from carriers
Maintain up-to-date and accurate client records within the agency management system
Ensure adherence to agency procedures and industry regulations for all transactions
Follow up on outstanding items to ensure timely completion and policy accuracy
Assist in the preparation and processing of commercial policy renewals
Communicate with clients to gather updated information and confirm renewal preferences
Coordinate with carriers to ensure timely issuance of renewal documents
Collaborate with producers and account managers to ensure smooth handling of client accounts
Support team members during high-volume periods or on special projects as assigned
Assist in developing and maintaining efficient workflows to improve client service delivery
Maintain strong internal communication to ensure cohesive account management and client support
Perform other duties as required
Qualification
Required
High School Diploma or equivalent required
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in commercial lines insurance customer service or account management
Proficiency with Microsoft Office Suite
Strong oral and written communication skills for client and carrier interactions
Exceptional attention to detail and organizational abilities
Ability to multitask effectively in a fast-paced environment
Strong problem-solving abilities with a client-focused mindset
Ability to pass a criminal background check, as permitted by law
Preferred
Familiarity with commercial lines insurance products beneficial
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Benefits
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
Company
Loman-Ray Insurance Group, LLC
Loman-Ray is an independent insurance agency based in central Illinois, serving individuals, families, businesses, farms, and public entities against risks of all kinds.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase