Turo · 4 months ago
Executive Support Associate II
Arizona
Full-time
Hybrid
Mid Level
$22.81/hr - $22.81/hr
3+ years expTuro is the world’s largest car sharing marketplace, and they are seeking a motivated Executive Support Associate II to join their team in Phoenix. The role involves providing exceptional customer support to Turo’s hosts and guests, handling various cases, and ensuring high-quality service while contributing to process improvements.
Car SharingMarketplacePeer to PeerTransportation
Responsibilities
Provide world class experiences for Turo’s hosts and guests through both written and verbal communication
Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more
Handle sensitive and stressful situations with grace while exemplifying Turo's values
Communicate with internal Turo stakeholders of all levels on a regular basis
Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes
Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel
Quickly adjust to new processes and policies as the company continues to grow
Qualification
Required
3+ years of experience in a high level customer support environment; call center experience a plus!
Availability on the weekends; 8 hour shift falling between the hours of 6 AM to 8 PM (MST)
Top-notch oral and written communication skills with outstanding attention to detail
Experience using Zendesk, Kustomer or other customer service applications
Ability to work independently with little or no supervision/direction and in a team environment
Great problem solving skills, analytical abilities and ability to multitask
Preferred
BA / BS or equivalent
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company
Turo
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.
501-1000 employees
H1B Sponsorship
Turo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (42)
2023 (42)
2022 (40)
2021 (33)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$570.07MKey Investors
G SquaredIACSK Holdings
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M
Leadership Team
Andre Haddad
CEO and All Star Host
Brian Beaver
Senior VP of Design
Recent News
2026-01-05
2025-12-11
Company data provided by crunchbase