Flow · 1 month ago
Head of Hotel Operations
Miami, FL
Full-time
Onsite
Director/Executive
8+ years expFlow is a company reimagining living and working experiences, focusing on community and connection. The Head of Hotel Operations will lead all aspects of operations across properties, ensuring operational excellence, guest satisfaction, and revenue performance while fostering a culture of hospitality.
Commercial Real EstateCommunitiesProperty DevelopmentReal EstateResidential
Responsibilities
Build and implement operational frameworks, SOPs, staffing plans, and service standards for new and existing properties
Establish all systems and workflows for front desk, housekeeping, maintenance, guest services, and shared spaces
Design and maintain guest experience standards that reflect Flow’s values of belonging, wellbeing, connection, and compassionate service
Oversee end-to-end operations across all properties to ensure efficiency, consistency, and high service quality
Monitor and manage core KPIs including occupancy, revenue per room, guest satisfaction, and operating costs
Identify opportunities to streamline processes, reduce friction, and enhance operational scalability
Drive revenue performance across properties through pricing, occupancy management, upsells, ancillary services, and guest retention strategies
Evaluate and introduce new revenue opportunities aligned with the Flow mission
Lead, mentor, and develop a high-performing operations team
Foster a collaborative, empowered, and accountable environment with continuous learning and feedback
Ensure properties meet all local regulations, licensing requirements, safety standards, and risk management protocols
Oversee quality assurance for cleanliness, maintenance, guest safety, and service reliability
Manage relationships with suppliers, contractors, and vendors to meet quality and cost standards
Provide regular reporting on operational performance, financial metrics, guest insights, and team performance to leadership
Use data, feedback, and industry best practices to drive continuous improvement across all operations
Develop scalable playbooks and operational models to support growth into new markets and property types
Qualification
Required
8+ years of senior leadership experience in hotel/property/hospitality operations — ideally in boutique hotels, lifestyle hotels, extended-stay, or multi-property operations
Demonstrable track record of launching new hotel properties, building operational processes and SOPs, and scaling operations successfully
Strong commercial acumen — experience managing P&L, optimizing revenue, controlling costs, and driving profitability in hospitality businesses
Passion for hospitality, guest experience, community-building, and brand-driven service
Excellent leadership, team-building, communication, and people management skills
Ability to build structure from ambiguity: thrive in a start-up, fast-paced, evolving environment; comfortable with building from the ground up
Strong problem-solving skills, operational discipline, attention to detail, and a hands-on mindset
Alignment with Flow's values: someone who believes in creating more than a stay — building belonging, well-being, and connection
Benefits
Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA-compatible plans
Pre-tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Company
Flow
Flow is a residential real estate firm that provides lifestyle, financial, and other services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$450MKey Investors
Andreessen Horowitz
2025-04-24Series B· $100M
2022-08-15Series Unknown· $350M
Leadership Team
Scott Ryder
Chief Technology Officer
Julian Pearlman
Partnerships
Recent News
TokenInsight News
2025-12-29
2025-12-13
2025-11-19
Company data provided by crunchbase