AAA Oregon/Idaho · 1 month ago
Member Relations Representative, Automotive
Portland Fleet Services, Portland, OR, US
Full-time
Onsite
New Grad, Entry LevelAAA Oregon/Idaho is looking for a Member Relations Representative to join their Automotive Services team in Southeast Portland. The role involves providing administrative support and coordination of daily automotive operations, handling member service requests, and investigating member concerns while supporting the Automotive Services team with reporting and administrative tasks.
Customer ServiceInsuranceTicketingTransportationTravel
Responsibilities
Provide administrative support and coordination of daily automotive operations
Provide clerical and administrative support for the Club to achieve its goals
Provide contracted Emergency Road Service support in addition to member relations support for member service requests
Investigate member concerns and maintain record keeping
Provide reporting and administrative support to the Automotive Services team
Qualification
Required
Customer service and administrative experience required
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments
Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure
Ability to take initiative and address multiple demands and competing priorities in a changing environment
Ability to communicate clearly and professionally both verbally and in writing
Ability to solve problems by assessing relevant information, drawing on past experiences and applying critical thinking to develop an appropriate solution
Able to make timely and sound decisions independently, understanding the impact and implications and providing feedback on outcomes
Ability to work as part of a team, collaborating with colleagues, motivating others to action, establishing rapport and gaining the trust of others
Basic computer literacy required
General geographical knowledge of Oregon and Idaho State and its road systems
Preferred
Some college education highly preferred
Salesforce experience a plus
Bilingual fluency of Spanish/English language is very helpful in this role
Benefits
Health
Dental
Disability/life insurance
Up to 9% 401(k) total employer contribution
AAA membership
And more
Company
AAA Oregon/Idaho
At AAA Oregon/Idaho, success means we’re constantly finding new and better ways to serve others.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Morgan
President/CEO
Alicia Anderson, CISM
Vice President / CIO
Recent News
2025-12-01
Business News: Los Angeles Daily News
2025-11-09
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