CoralTree Hospitality · 1 month ago
National Sales Manager
Indian Wells, CA
Full-time
Onsite
Mid, Senior Level
4+ years expCoralTree Hospitality is seeking a National Sales Manager who will leverage extensive prospecting skills and strong customer relationships to meet and exceed revenue goals. The role involves managing high-level accounts, leading the Group Sales Department, and ensuring adherence to booking guidelines while fostering positive relationships within the team and with clients.
CateringEventsHospitalityHotelRestaurants
Responsibilities
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
Completes ROIs on new initiatives not previously budgeted
Conducts disciplinary action if necessary
Manages own travel expenses and expense reports within the budget parameters of the hotel
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
Attend departmental and hotel meetings as required
Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
Seeks new opportunities to generate revenue for the hotel
Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives
Manage relationships and lead processes for their designated GSOs, Cvent, and CVBs; communicate hotel information, and ensure prompt and thorough response to inquiries
Participate in The Coral Tree Lead referral program
Always applies the principles of trust, honesty, respect, integrity and commitment
Ensures daily line-ups occur and participates with the Group Sales Department in daily line up
Attend other Department Line-ups to share Group Sales activity and solicit feedback for the Sales Team
Promote positive relations with guests and employees
Maintain good relationships with counterparts at competing hotels; promote all Coral Tree Hotels whenever possible
Ensure paperwork is processed to clients, other departments, etc., within a timely manner
Follow up with departments after Meeting Planner Survey
Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results
Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
Manages completion of new projects as they arise
Maintains complete knowledge of all hotel services/features and hours of operation
Maintains complete knowledge of computer according to specifications
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
Maintain high level of knowledge of Coral Tree Hotels
Maintain high level of knowledge of the competition's product
Follow the strategies of the Marketing Plan/Business Plan, including travel for sales calls and trade shows
Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day
Plan and prepare appointments for sales trips, follow-up in a timely manner
Entertain customer in all outlets as necessary
Always book "smart" in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management
Proactively identifies and develops talent within the organization
Will be an active recruiter of potential team members
Uses all available on the job training tools for employees; participates and conducts training when appropriate; ensures self and direct reports attend appropriate core training classes
Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to SOCs
Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of People Services as necessary
Celebrates successes and publicly recognizes the contributions of team members
Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
Enlivens the Coral Tree Standards within the Sales Department and the hotel
Attends different departmental Line-up meetings and communicates information to/from Sales Department
Voice concerns or opportunities to the Director of Sales & Marketing on behalf of the Group Sales Team
Supports Public Relations’ initiatives
Supports Transient Sales business initiatives
Qualification
Required
Excellent verbal and written English communication skills
Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate
Computer literate in MS Word and Excel
4+ years of sales experience in the hospitality industry
Proven track record of a consistent ability to meet/exceed sales goals
Preferred
Computer literate with Delphi preferred
College degree (preferred)
Experience at a luxury hotel, AAA Four Diamond and/or Mobil Four Star, preferred
Previous sales leadership experience preferred
Company
CoralTree Hospitality
CoralTree Hospitality is a hospitality management company that offers hotel and property management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andre' Fournier
Chief Commercial Officer (CCO)
John DeMarco
Chief Legal Officer
Recent News
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