Ciena · 2 weeks ago
Senior Field Applications Engineer
United States
Full-time
Onsite
Senior Level, Lead/Staff
$185K/yr - $296K/yr
8+ years expCiena is a global leader in high-speed connectivity, committed to a people-first approach. They are seeking a Senior Field Applications Engineer to ensure the successful introduction and adoption of their Data Center Out-of-Band Management solution targeted at hyperscalers, acting as a technical bridge between customer architecture and engineering, R&D, and product management.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Lead the certification, testing, integration, and initial deployment of Data Center Out-of-Band Management solutions in hyperscaler customer environments
Collaborate with cross-functional teams including Ciena product, R&D, and account teams to deliver economic value
Troubleshoot complex technical issues in real-time and provide strategic guidance to clients
Document deployment architectures, operational procedures, and best practices
Mentor junior engineers and contribute to internal knowledge sharing
Lead technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots
Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments
Act as the first line of technical defense for integration issues
Translate customer requirements and observations into actionable feedback for Ciena R&D and product management
Provide deep input into roadmap decisions, feature prioritization, and usability improvements
Document best practices, operational runbooks, and customer integration workflows
Validate automated SDN provisioning solutions in hyperscaler DCOM environments
Assess and tune operational performance under real-world workloads
Provide deep troubleshooting across management plane, control plane, and data plane layers
Mentor and train internal FAEs, account teams, and customer operations teams on the new platform
Ensure compliance with customer-specific lab and production certification standards
Qualification
Required
Engineering degree or equivalent experience
8+ years in passive optical LAN, routing, switching, or data center engineering roles
Hands-on experience with hyperscaler or Tier 1 service provider networks
Experience working with UNIX/Linux/RHEL/Ubuntu and/or any other server OS, be it on bare metal and/or Virtual Machine, and system admin functions
Experience relative to the design and architecture of embedded Linux systems including docker containers, Linux kernel, TCP/IP stack, Forwarding Tables, VLANs
Familiarity with open networking or cloud-native networking projects (OpenConfig, gNMI/gNOI/g•, SONiC, etc.)
Familiarity with OMCI Provisioning of PON FTTx solutions
Familiarity with any of the following data center / SP routing platforms (Arista 7800, Juniper PTX10K, Cisco 8800, Nokia IXR SRL, etc.)
Knowledge of hyperscaler network operations, test methodologies, and tooling
Track record of successful Field Application Engineering roles (customer-facing with deep technical integration)
Proven ability to act as a liaison between customer engineering teams and internal R&D
Excellent communication and client-facing skills, conveying technical issues precisely and accurately
Comfortable balancing short-term customer demands with long-term product goals
Ability to travel as needed to support client engagements
Experience working with strategic account environments
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
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2026-01-12
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2026-01-06
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