NYU Langone Health · 1 week ago
Supervisor, Patient Financial Services- Full Time, Days
Patchogue, NY
Full-time
Onsite
Entry, Mid Level
$58K/yr - $87K/yr
2+ years expNYU Langone Hospital—Suffolk is a 306-bed medical center providing care to residents of eastern Long Island. The Financial Counseling Supervisor is responsible for overseeing daily operations to ensure accurate, timely, and customer-centered services related to patient financial support, ensuring operational efficiency and regulatory compliance.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Utilizes NYU Langone Health and Financial Counseling standards, policies, and procedures to facilitate decisions for areas of responsibility
Understands and coordinates efforts to achieve annual departmental goals and objectives
Ensures goals, ongoing achievements, and improvement plans are understood by staff
Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards
Coordinates the daily workflow and operations of Patient Financial Services
Supervises staff in all phases of Patient Financial Services billing and follow up
Conducts routine audits of registration and admission records to ensure accuracy and completeness of patient demographic and insurance information
Monitors staff performance for timely billing and follow up to ensure reduction of accounts receiveables
Supervises staff performance, including productivity, quality assurance, and adherence to hospital standards
Maintains accurate records for productivity metrics, staff schedules, and timekeeping
Obtains feedback from employees to ensure assignments are understood and allows for individual initiative
Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner
Serves as a resource to staff on issues of financial counseling; facilitates guidelines and regulatory requirements
Escalates accounts as needed to leadership
Oversees the assessment of patients seeking financial services, including Medicaid eligibility, NY State of Health Marketplace plans, internal Financial Assistance programs or Charty Care
Ensures proper screening and referral procedures are followed and accurate documentation is completed to support patient enrollment in coverage programs
Supervises insurance verification and pre-authorization processes to ensure accurate and complete information is obtained to support timely and compliant billing
Oversees claim submission and follow-up on open accounts; troubleshoots billing issues and ensures timely resolution to support revenue cycle integrity
Collaborates with Financial Counselors and other patient access departments to ensure patients are informed of and assisted with financial aid resources
Coordinates responses to internal and external audits, ensuring timely and accurate submission of requested documentation and resolution of findings
Conducts quality audits and evaluates trends to improve efficiency and effectiveness of departmental processes
Identifies operational issues and participates in root cause analysis to support continuous improvement initiatives
Ensures compliance with internal standards, federal and state regulations, HIPAA, and organizational policies
Performs data analysis and root cause investigations to identify trends and propose corrective actions for performance improvement
Provides onboarding, training, and ongoing education to Financial Counseling staff on hospital systems, departmental policies, and procedures
Implements workflows, plans, staff responsibilities, and schedules on site coverage
Monitors staff attendance and addresses scheduling to ensure adequate coverage for operational needs
Conducts regular staff performance reviews, provides guidance and feedback, and documents performance improvement plans when needed
Interviews prospective employees and recommends staff hiring and promotions
Ensures all newly hired staff are provided with appropriate training
Trains, evaluates, and documents staff performance
Develops and maintains training plans, documentation, and onboarding protocols for Financial Counseling staff and supports training needs across related departments
Attends all departmental in-services and staff meetings
Ensures staff complies with required in-services and organizational competencies
Conducts performance reviews in accordance with personnel and departmental guidelines and procedures
Uses key performance indicators to manage operations and continuous performance improvement efforts
Prepares and assigns preparation of reports for area of responsibility
Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance
Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources/Employee Relations
Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures
Demonstrates effective critical thinking, independent problem solving, and decision making skills
Makes timely and thoughtful decisions based on substantial data
Maintains current knowledge of financial counseling processes, systems, and regulatory issues
Ensures and advocates excellence in customer service values
Promotes respectful and patient-centered service; intervenes in escalated issues to ensure equitable resolution and service recovery
Provides ongoing staff support and education to promote customer service skills
Ensures and monitors that all staff demonstrate excellent customer service when assisting patients, physicians, visitors, and hospital staff
Acts as a liaison between Financial Counseling and other departments including Social Work, Case Management, Admitting, Patient Accounts, Revenue Cycle
Communicates with Financial Control and Credit and Collections to ensure proper posting of payments and patient billing
Communicates and works with physicians, physician office personnel, associates, service line leadership, and others in order to expedite optimal processes and outcomes
Provides leadership through effective communication guidance, feedback, and delegation
Recognizes and acknowledges excellent performance
Encourages and motivates staff in continuous performance improvement efforts and excellence
Meets with staff of other departments as needed to promote improvements in communication and teamwork
Communicates issues, initiatives, and trends that require administrative action to department leadership
Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust, and open communication
Oversees financial counseling services for patients transitioning from the Family Health Center to hospital care
Supports Medicaid enrollment initiatives, including programs for special patient populations
Ensures patients are prepared for hospital-level financial assistance review and approval
Qualification
Required
Bachelor's Degree with 2-4 years of equivalent healthcare experience, or equivalent combination of education and experience
Excellent communication (both oral and written), interpersonal, and organizational skills
Ability to work independently, interact with, and maintain functional relationships with personnel at all levels within and outside of the organization
Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook)
Preferred
Supervisory or Lead experience within Financial Counseling or other relevant department of the Revenue Cycle
College degree or coursework
Can use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data as needed for department operations
Understands, can interpret, and effectively use basic medical terminology
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
2026-01-05
News-Medical.Net
2026-01-03
2025-12-31
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