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KeyBank · 2 months ago

Operations Servicing Manager - Income Property Group

Brooklyn, OH

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $122K/yr

5+ years exp

KeyBank is a financial services company that is seeking an Operations Servicing Manager for their Income Property Group. The role involves managing a team that services a diverse portfolio, ensuring superior client service while adhering to compliance and risk management protocols.

Banking

Responsibilities

Daily supervision of a team of Servicing Officers including assignment of duties, pipeline tracking and responsible for hiring, training and development

Provides expertise to team, lending team and others to support staff and may engage in client meetings, review of credit approvals, loan documents, etc

Proven ability to prioritize and handle multiple tasks in a high-volume environment

Provides backup for servicing for team members

Analyzes the appropriateness of waiver requests, negotiates accommodations for exceptions, and uses judgment to determine acceptability of requirements

Assimilates and analyzes information necessary to establish moderate to high complexity loans and disbursement controls on bank systems, including borrowing base availability

Identifies exceptions and obtains appropriate approvals as necessary

Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction

Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing

Maintains data integrity of system of record including timely posting of transactions, on-boarding of new loans, processing modifications and amendments, and data information maintenance

Clearly and immediately communicates problems/issues to Manager and/or RM

Forms alliance with RMs and lending team leadership to provide superior service to client base

Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management

Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions

Active participation in projects as needed including procedures, audits, training, initiatives

Delivers on successful outcomes of small and mid-size continuous improvement or technology driven projects

Support ongoing initiatives to enhance commercial lending platform and servicing structure

Some travel will be required

Qualification

Commercial real estate expertiseBank operations knowledgeLoan system processingTeam managementAnalytical thinkingProblem solvingClient focusChange managementDrive for resultsLeadershipCommunication skillsCollaboration

Required

4-year College Degree or equivalent work experience

Strong knowledge of bank operations, bank compliance, and have experience with servicing commercial real estate and syndication portfolio

Expert knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices

Experience with and ability to independently manage the team's portfolio of multi-bank loan participations and syndications

Ability to handle multiple tasks in a high-volume environment including participating in and leading projects

Demonstrate ability to negotiate and make decisions on non-standard loan structures, documentation, industry specific contracts, and title policy issues – achieving balance between client service and risk mitigation

PC proficiency including familiarity with Microsoft Excel and Word