NR Consulting ยท 1 day ago
Quality Engineer
Fort Mill, SC
Full-time
Onsite
Mid, Senior Level
2+ years expNR Consulting is seeking a Customer Quality Engineer to lead customer-focused quality assurance efforts. This role involves ensuring customer satisfaction through root cause analysis, corrective actions, and overseeing customer audits while collaborating with various teams to improve quality processes.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Bhavesh Senger
Responsibilities
Serve as the main site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams
Analyze warranty claims, audit findings and quality performance metrics to identify trends
Supervise and guide a team of quality technicians or engineers focused on finished product, out-of-the-box audits, customer requirements, and outgoing quality
Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team
Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA)
Monitor and drive improvements in customer complaint resolution time, RMA cycle time, and customer satisfaction
Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions
Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plan, etc. to improve quality assurance
Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.)
Champion lessons learned from customer feedback across departments to drive product and process improvements
Prepare and present customer-facing quality reports and metrics
Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements
Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement
Collaborate with Product Engineering, Manufacturing, and IT to streamline quality dashboards and VOC tracking tools
Willingness and ability to travel based on customer need; up to but not limited to 30%
Qualification
Required
Bachelor's Degree in Engineering, Quality, or a related field, or equivalent experience
2+ years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a heavy-automation fast-paced manufacturing environment
1+ years in a supervisory or leadership position
Experience with inline inspection systems and methodologies
Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust
Quality Engineer Certification
Green Belt (or higher) Certification
Certified Lead Auditor experience required
Demonstrated ability to lead cross-functional initiatives with a balance of technical expertise and leadership capability
Ability to interpret and understand regulatory requirements and customer requirements
Excellent communication skills, with the ability to present technical information clearly to both internal and external stakeholders
Strong root cause analysis and problem-solving abilities (8D, 5-Why, Fishbone)
Proven ability to lead quality investigations and communicate technical findings clearly to customers and internal stakeholders
Proficient in statistical process control and analysis (SPC, Minitab, Excel)
Strong understanding of statistical analysis and hypothesis testing
Proficient in PowerPoint
Effective time management and multitasking in a fast-paced environment
Excellent communication, conflict resolution, and leadership skills
Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA
Ability to collaborate across functions (Engineering, Sales, Operations, IT)
Analytical thinking
Detail-oriented and organized with a sense of urgency
High sense of follow-through and highly action-oriented
Customer-centric mindset with a passion for product excellence
A team player who builds trust and seeks continuous improvement
Strong work ethic and ownership mentality
Strong communication skills at all levels
Preferred
Experience in solar/PV manufacturing
Benefits
Paid Time Off (vacation, sick, and holiday)
401(k) Retirement Plan
Medical/Dental/Vision Insurance Plans
Health Savings Account option
Supplemental/Voluntary Insurance Plans
Employee Assistance Program
Tuition Reimbursement Program
Employee Recognition Programs
Employee PV Panel Purchase Program
Company
NR Consulting
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services.
1001-5000 employees
H1B Sponsorship
NR Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Sharabh Goyal
Founder & CEO
Company data provided by crunchbase