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Carvana · 1 month ago

Team Lead, Wholesale

Lorain, OH

Full-time

Onsite

Senior Level

5+ years exp

Carvana is a company focused on revolutionizing the way people buy and sell cars. The Team Lead, Wholesale position is responsible for managing a team of Wholesale Advocates to ensure efficient daily operations, training, and development of team members while addressing customer-facing issues and maintaining site integrity.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve

Actively train, manage and develop the team by providing in the moment coaching, feedback and mentorship related to operations and customer experience; regularly communicating and coaching employees

Lead Associate Director, Area Manager and Operations Manager site visits and keep leaders up to speed on any changes occurring at the site level

Work with leadership to define team objectives

Generate, monitor and understand reports to support business needs while presenting to upper management

Provide vision and guidance for site specific 'Areas of Responsibility'

Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition

Regularly participate in recruiting and communicating with external candidates

Actively participate in the development and growth of the team

Manage site operations, consumer outreach, employee development and a portfolio of non-retail vehicles

Identify and make important strategic decisions within the scope of the role

Serve as a subject matter expert on vehicle trade intake operations and validation procedures

Address and effectively manage complex and sensitive customer-facing issues

Monitor the transportation of all inbound and outbound wholesale inventory

Develop, coordinate, and enforce systems, policies, procedures, and productivity standards

Manage daily workload and goals and create a strong and positive morale and spirit throughout the team

Maintain site integrity by accurately tracking vehicles and ensuring regular upkeep of facilities

Qualification

Customer service skillsStrategic planningLeadership experienceProcess improvementEmployee developmentMultitaskingPositive interactionDelegation skillsTeam playerProblem solving