Leo Cancer Care · 1 month ago
Leo Cancer Care: Field Service Engineer Morristown, NJ-Level IV
United States
Full-time
Remote
Senior LevelLeo Cancer Care is helping make changes in Radiation Therapy by shifting to upright patient positioning, imaging, and treatment. We are seeking a highly skilled and motivated Field Service Engineer to provide on-site evaluation, maintenance, and repair services for our medical devices, ensuring optimal performance and reliability while identifying opportunities for product improvements.
Health CareOncology
Responsibilities
Advanced, total system-level troubleshooting, installation, maintenance, and service repair needs on all Leo Cancer Care products
Interface with key customer contacts on equipment issues. Acts to ensure satisfaction to primary customers. Maintaining communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Keeping up to date on administrative responsibilities such as maintaining customer service reports and internal service records promptly
Maintaining tools and test equipment properly and ensuring they are calibrated
Identify Sales opportunities and communicate with the sales team, and assist in the growth and direction of business in his/her geographic area
Working as a member of the local team to provide efficient and cost-effective service delivery to all accounts within the assigned area
Responsible for Warranty and Service Agreement cost control
Responsibly completes all administration tasks on time. Ensures timely completion of Field Change Orders (FCOs) and Planned Maintenance (PM) inspections documentation for assigned accounts
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, and play a leading role in complex and multifunctional system fixes
Installation: Plays a leading role in complex and multifunctional rooms
Qualification
Required
Experienced
A good understanding of a service operation
Good external customer-facing skills
Proven experience maintaining complex electro-mechanical systems
An effective team player, able to use expert knowledge to influence and provide guidance to the business
Excellent communication skills, both written and spoken
Excellent trouble-shooting skills
Willing to work regular and non-normal hours as required to support customers
Comfortable working collaboratively and autonomously as required
Good working knowledge of MS Office applications – Word, Excel, PowerPoint
A valid driving license is required
Able to travel internationally
Preferred
Degree or equivalent in an engineering discipline (Electronics, Mechatronics, Software, etc.) preferred
Experience with medical devices such as Linear and Proton accelerators, MRI, CT or similar modalities an advantage
Experience working with Salesforce is beneficial
Company
Leo Cancer Care
Leo Cancer Care constantly seeking to optimise and improve.
Founded in 2013
11-50 employees
H1B Sponsorship
Leo Cancer Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$65.3MKey Investors
Catalio Capital ManagementPureland Venture Global
2025-09-24Series Unknown· $40M
2025-05-04Grant
2024-06-11Series C
Leadership Team
Stephen Towe
CEO
Recent News
Precedence Research
2025-11-25
South China Morning Post
2025-11-08
Company data provided by crunchbase