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TETRA Technologies, Inc. · 1 month ago

Technical Support Manager

Midland, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

TETRA Technologies, Inc. is a global organization focused on developing environmentally conscious services and solutions in the energy sector. The Technical Support Manager will lead the technical support function for field operations, ensuring efficient troubleshooting and resolution of equipment issues while maintaining customer satisfaction.

Oil & Energy

Responsibilities

Lead and oversee the technical support function for field operations, ensuring timely and accurate troubleshooting, diagnostics, and resolution of equipment and system issues across service lines

Serve as the primary technical liaison between field teams, engineering, operations, and customers to resolve complex product or service challenges and maintain customer satisfaction

Develop and maintain troubleshooting procedures, service manuals, and training documentation to standardize support across regions and product lines

Coordinate and prioritize support requests to ensure critical operational issues are escalated and resolved efficiently with minimal downtime

Collaborate with engineering and product development teams to communicate field performance data, failure trends, and improvement opportunities

Provide leadership and mentorship to technical support specialists, field service engineers, and technicians—establishing performance expectations, conducting coaching, and driving skill development

Manage technical support reporting and metrics, including response times, resolution rates, and customer satisfaction KPIs

Conduct root cause analyses (RCA) for recurring technical problems and implement corrective actions to prevent reoccurrence

Support commissioning, installation, and start-up activities for new systems or equipment, ensuring documentation and lessons learned are captured

Develop and deliver technical training programs for internal personnel and customers to strengthen understanding of system operation, maintenance, and troubleshooting

Collaborate with HSEQ teams to ensure all technical support activities align with company safety standards and regulatory requirements

Assist sales and operations teams with technical presentations, bid support, and customer engagement on complex service solutions

Qualification

Technical support managementField engineeringTroubleshooting proceduresPMP certificationSix Sigma certificationOilfield equipment knowledgeAutomation systemsProcess control technologiesCustomer engagementRoot cause analysisTechnical trainingLeadershipMentorship

Required

Bachelor of Science in Engineering or related technical discipline required; equivalent industry experience may be considered in lieu of degree

5 - 7 years in technical support, field engineering, or similar role

Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening

Must possess a valid Driver's License

Strong knowledge of oilfield equipment, automation systems, and process control technologies

Proficiency in diagnostics, troubleshooting tools, and maintenance documentation systems

Preferred

PMP, Six Sigma, or specialized OEM training in instrumentation, automation, or control systems preferred

Company

TETRA Technologies, Inc.

Founded in 1981, TETRA continues to apply its 40+ years of expertise in fluids chemistry to forge the pathway to future success while remaining the ONE trusted leader in the markets we serve.

Founded in 1981

Spring, Texas, US

1001-5000 employees