Apply on Employer Site

Leidos · 1 month ago

SCCM/MECM Systems Administrator

Alexandria, VA

Full-time

Onsite

Mid, Senior Level

$73K/yr - $133K/yr

4+ years exp

Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The role involves providing systems and software Operations and Maintenance support in a multi-enclave environment, ensuring customer needs are met through effective troubleshooting and system management.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Interact with customers to handle service inquiries and problems

Oversee implementation, troubleshooting and maintenance efforts for SCCM/MECM Distribution Points and core servers. Rapidly distinguish isolated user problems from enterprise-wide application/system problems

Manage virtual application packages

Manage PXE boot capabilities ensuring latest approved boot image is available across all distribution points and incorporate necessary drivers for new hardware platforms

Creating, managing, and troubleshooting task sequences and packages

Utilize SCCM/MECM reporting features to create reports on software license usage, software version comparisons, security patch deployments, or other reports required by government leadership

Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements

Troubleshoot complex issues and conclude fix actions, document change requirements, and implement changes to production systems

Oversee knowledge management for the team to include coordinating training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable

Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel

Establish comprehensive availability and capacity management solutions using lessons learned

Manage major projects to include deployment of new Distribution Points, major version upgrades, and expanding capabilities in an evolving enterprise

Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AARs)) for root cause analysis, engineering technical assessment and process improvement initiatives

Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations and troubleshoot local Distribution Point access

Support customer requirements in a 24/7/365 mission environment

Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel

Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel

Qualification

Microsoft Endpoint Configuration ManagerScripting/AutomationTroubleshootingServer patch managementIT Service ManagementOralWritten communicationCustomer interactionIncident analysisStandard Operating ProceduresKnowledge managementTeam collaborationTime managementTechnical documentationMentoring

Required

Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM) servers and troubleshooting customer issues utilizing the service

Strong experience with Scripting/Automation using Microsoft PowerShell, or other scripting languages

Experience with interacting with customers to handle service inquiries and problems

Strong experience troubleshooting issues in a growing environment

Strong experience with log reviews, incident analysis, and identification of issue trends

Experience with server patch management methodologies

Experience with Operating System (OS), software and patch deployments via SCCM/MECM

Ability to manage time appropriately, triage incidents, and respond accordingly to issues impacting mission critical customers and services

Experience implementing system patches and upgrades with minimal downtime to customers

Strong oral and written communications skills

Track record of working effectively within a team, and support to peers toward improved processes and results

Experience with IT Service Management solutions such as Service Now or Remedy

Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

Bachelor's degree with 4 years of relevant experience, Master's degree with 2 years, Associate's with 6 years of related experience or High School Diploma with 8 years of related experience can be used in lieu of Bachelor's degree

Due to the nature of the government contracts we support, US Citizenship is required

TS/SCI with Polygraph required for Position OR TS/SCI and willingness to obtain and maintain a polygraph

Preferred

Certification relating to Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM), or Microsoft 365 Certified: Endpoint Administrator Associate