Invoca · 1 month ago
Software Architect, Data & AI Platform Strategy
United States
Full-time
Remote
Senior Level, Lead/Staff
$190K/yr - $300K/yr
15+ years expInvoca is an industry innovator in AI and machine learning-powered Conversation Intelligence technology. The Software Architect will provide strategic and technical leadership for Data and AI initiatives, defining the technical vision and driving the evolution of data management and AI application.
Artificial Intelligence (AI)Digital MarketingSpeech Recognition
No H1B
Responsibilities
Lead Technical Vision and Mentorship: Serve as our most senior technical expert, working across teams to provide technical guidance, direction, and mentorship to engineers
Drive Strategic Roadmap: Collaborate closely with Product and Engineering leaders across AI and Data Platforms to build and execute customer-facing roadmaps with a strong, scalable technical foundation
Champion Best Practices: Introduce outside experience and perspectives in modern data architecture and emerging technologies to drive the adoption of organization-wide best practices and design patterns
Solve High-Impact Challenges: Architect and lead solutions for complex, high-scale problems, including:
Applying machine learning to conversations at high scale in an event-driven architecture
Expanding our usage of agentic AI across internal and external products by establishing standard data models and a robust data platform
Accelerating our transition from a monolith to a service-oriented architecture, enabling teams to operate with greater autonomy and speed
Be Hands-On: Engage in hands-on development of critical and/or complex portions of the solutions you architect, ensuring quality and alignment with the vision
Foster a Learning Culture: Share your passion for technical topics and continuous learning with your teams and peers
Contribute to DEI: Actively support diversity, equity, and inclusion initiatives at Invoca
Qualification
Required
15+ years of professional software development experience, ideally within a high-growth SaaS environment, with a significant focus on data and AI/ML systems
Proven experience with core technologies, including or highly similar to: Programming languages: Ruby, Python, Javascript
Data/Stream Processing: MySQL, Kafka, and ETL tools
Infrastructure as Code & Cloud: Terraform, Docker, and Kubernetes
Experience with platforms such as DataBricks or Snowflake
Advanced knowledge of Object-Oriented Programming, Contract-Driven Development, Distributed Systems, and Data Modeling
A systematic problem-solver with exceptional communication skills, a deep sense of ownership, and a track record of driving complex projects to completion
Extensive experience leading technical projects, maintaining features in production with continuous deployment, and driving prioritization with a strong customer-focused mindset
Experience in mentoring and leveling up software engineers
A strong desire to create elegant, scalable, and maintainable services and tools
Bachelor's Degree or equivalent practical experience required
Benefits
Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock Options – All employees are invited to share in Invoca’s success through stock options.
Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
Company
Invoca
Invoca, the recognized leader in conversation intelligence AI for marketing, e-commerce, and contact center teams
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$201.5MKey Investors
Silver Lake WatermanMorgan Stanley Alternative Investment PartnersAccel
2022-06-14Series F· $83M
2019-10-17Series E· $56M
2016-03-30Series D· $30M
Leadership Team
Gregg Johnson
CEO
Teresa Dietrich
Chief Technology Officer
Recent News
2025-11-14
Destination CRM
2025-11-07
Company data provided by crunchbase