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VTS · 3 days ago

Customer Success Manager

New York, New York, United States

Full-time

Onsite

Entry, Mid Level

$100K/yr - $125K/yr

2+ years exp

VTS is a technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. The Customer Success Manager will cultivate relationships and ensure long-term customer value, focusing on increasing product adoption and providing insights to the sales and marketing teams.

Asset ManagementBig DataEnterprise SoftwareFinTechLeasingMobile AppsProfessional ServicesPropTechSaaSSoftware

Responsibilities

Drive Strategic Customer Relationships: Form lasting relationships with both property teams and senior decision makers across the country. You will be instrumental in nurturing these connections from initial contact through engagement, serving as a critical touchpoint for ongoing success

Ensure Platform Adoption and Value: Proactively engage to monitor product utilization and ensure high adoption rates. Work independently with property teams on issues to achieve resolution. Take a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals

Leverage Engagement Data for Growth: Utilize data to automate busywork so you can focus on connection, enablement and experimenting with strategies to drive growth. This includes tracking customer engagement metrics to provide critical insights and proactively identifying key upsell and expansion opportunities within managed accounts

Scale and Collaborate: You will learn to manage across scale, using data to identify pipeline efficiently while collaborating closely with senior leadership to generate pipeline growth

Qualification

Customer Success ManagementData AnalysisPipeline GenerationSaaS ExperienceCommercial Real Estate (CRE)CuriosityRelationship BuildingGoal-OrientedTeam Collaboration

Required

2+ years of professional experience in CRE, SaaS, sales, or customer success

Proven success driving pipeline generation or customer satisfaction

Self-starter characteristics: curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment

Data-forward approach: embrace new tools and learn how to use data to work smarter and faster, understanding how to interpret engagement metrics to inform actions