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Capital One · 1 month ago

Market Leader, Customer Growth - Business Cards & Payments (TX, OK, MN, SD, NE, KS, CO)

Denver, CO

Full-time

Onsite

Senior Level

$145K/yr - $180K/yr

5+ years exp

Capital One is a leading financial services company, and they are seeking a Market Leader for Customer Growth in their Business Cards & Payments group. The role involves leading a team of relationship managers to drive growth and profitability within designated markets while ensuring compliance and providing exceptional customer experiences.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Deliver superior growth and profitability by meeting or exceeding targets in purchase volume, existing customer growth, account penetration, profit, cost, productivity etc. across their region while providing an outstanding customer and associate experiences

Provide sales leadership and direction, and program management within their team

Build a dynamic sales culture that compliments the broader Field strategy and assist their team in achieving their account growth and purchase volume goals

Participate in the strategic / tactical planning process with the Customer Growth Sales extended leadership team to drive growth, market share, revenue, cross-sell, sales force growth and productivity, targeted market penetration, customer retention and profit goals

Ensure that all customer interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines

Champion effective partnerships with the various headquarters based support teams and local Retail and Small Business banking and Commercial bank relationships throughout their market

Select, orientate, train, coach, develop, motivate and conduct joint work with their team of Relationship Managers

Partner with other Local Market Leaders to ensure consistent execution of sales strategies

Champion voice of client and voice of associate feedback to support and inform culture of continuous improvement

Have a deep passion for coaching and developing front line sales professionals as well as yourself

Qualification

B2B sales experienceSales management experienceCustomer growth experiencePortfolio managementFinancial industry experienceSalesforce.com proficiencyCoaching skillsStrategic planningRelationship managementMicrosoft Office proficiencyTeam leadershipCommunication skills