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Techtronic Industries - TTI · 1 month ago

Assistant Training Program Manager, Service

Brookfield, WI

Full-time

Onsite

Mid Level

Techtronic Industries - TTI is committed to empowering leaders and investing in employee growth. The Assistant Training Program Manager will design and develop engaging learning materials, collaborating with subject matter experts and stakeholders to enhance training programs for customer service and technical support roles.

Consumer GoodsE-CommerceIndustrialMachinery ManufacturingManufacturingReal Estate

Responsibilities

Design and produce training materials for in-person, virtual, and self-paced learning experiences

Create scripts and visual assets for eLearning and video and online content

Develop job aids and reference guides tailored to specific roles or processes

Content development for soft skills, systems, and technical training

Partner with SMEs (Service Managers, Technical Trainers, Engineering, Product Marketing, Human Resources) to translate complex concepts into clear, engaging learning content

Work with instructional designers and trainers to align content with learning objectives and business goals

Utilize authoring tools (AI) and Learning Management Systems (LMS - LearnTTI, BlueVolt, HQMS) platforms to publish and manage content

Edit and produce multimedia content including graphics, animations, and voiceovers

Ensure that the technical service team adheres to quality standards and best practices learned during training

Gather feedback and analyze training effectiveness to continuously improve content

React to change effectively and handle other tasks as assigned

Develop and maintain effective working relationships with all levels in the organization

Travel required, approximately 15%-20% of time

Qualification

Training content developmentLearning Management SystemsVideo productionGraphic design toolsAdult learning principlesQuality assuranceCollaborationEffective communication

Required

Bachelor's degree in Instructional Design, Education, Communications, or related field

Familiarity with adult learning principles and instructional design models

Knowledge of video production and graphic design tools

Company

Techtronic Industries - TTI

Glassdoor3.3

Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology.

Founded in 1985