Apply on Employer Site

Jasper · 3 weeks ago

Digital Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$100K/yr - $115K/yr

2+ years exp

Jasper is the leading AI marketing platform, recognized as one of the Top 15 Most Innovative AI Companies of 2024 by Fast Company. The Digital Customer Success Manager will drive customer adoption and engagement through data-driven strategies, collaborating with various teams to enhance the customer journey post-onboarding.

Artificial Intelligence (AI)ContentContent Marketing

Responsibilities

Build scalable 1:many programs (webinars, office hours, in-app campaigns, educational content) that help customers adopt core features

Use data and behavioral insights to proactively engage customers and drive deeper usage

Identify patterns that signal expansion potential and activate them through digital plays

Use an MVP mindset to launch, measure, and iterate on digital engagement strategies

Analyze usage and sentiment data to uncover opportunities and improve engagement workflows

Balance automation with personalized touchpoints to maximize impact

Use product and engagement data to prioritize cohorts and deliver timely messaging at scale

Continuously refine campaigns based on performance, usage trends, and customer feedback

Improve programs that influence retention, health, and advocacy

Partner with CS, Growth, PMM, and Enablement to build frameworks, metrics, and automation workflows that improve outcomes

Support experimentation cycles and iterate on programs to enhance both the customer journey and internal efficiency

Qualification

B2B SaaS experienceDigital program designData analysisAutomation toolsCuriosity about customer behaviorBuilder's mentalityCommunication skillsOwnership mindsetAdaptability