ECP · 1 month ago
Software Implementation Specialist - Billing Product
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. As an Implementation Specialist, you will be responsible for onboarding new customers and ensuring successful implementation of the billing product, focusing on optimizing processes and driving customer satisfaction.
Electronic Health Record (EHR)Health CareMedicalRisk ManagementSoftware
Responsibilities
Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges
Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention
Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service
Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value
Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software
Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress
Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks
Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience
Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks
Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions
Qualification
Required
Bachelor's degree required
2+ years of customer facing experience
1+ years implementing SaaS billing or financial service software
Software or web-based implementation experience
Excellent organizational, presentation, and communication skills
A love for working with people to help them solve real-world problems
Experience working with project management software
Ability to travel as needed (expected up to 25% on average, based on customer demand)
Preferred
Experience working with ECP or another provider of assisted living software is a bonus
Company
ECP
ECP is an EHR, eMAR, CRM, and Billing software for Assisted Living, Group Home, and IDD.
51-200 employees
H1B Sponsorship
ECP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-08Acquired
Leadership Team
Adam Aisen
Chief Executive Officer
Recent News
Company data provided by crunchbase