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The Hartford · 1 month ago

Account Manager - Specialty Auto Wholesale

Overland, KS

Full-time

Hybrid

Mid Level

$59K/yr - $89K/yr

The Hartford is an insurance company dedicated to making a difference and providing excellent service beyond traditional policies. The Account Manager will play a vital role in managing service experiences and underwriting support within the Specialty Auto division, focusing on building relationships with brokers and ensuring compliance and quality in account management.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

New and Renewal Analysis/loss analysis and prepping entire account for quotes

Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities

Some Rating analysis is required for renewal prep work and underwriting thought process

Review and analyze Endorsement requests, escalate issues as required, process endorsements

Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)

Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company

Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation

Participation in projects, as requested/needed

Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale Commercial organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization

Routine, structured, and high complexity assignment work. Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience

Builds and maintains relationships with key wholesale broker contacts and decision makers through regular interactions, renewal retention, quoting and delivery of excellent broker/producer service. Effective at rebuilding “damaged” customer relationships

Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (target: 3 per year)

Prepares submissions for rating and acts as the gatekeeper between the Broker, Underwriter and the Operations Service Center

Performs initial prequalification on all renewal account submissions, (new business submissions) and generates a summary of all findings and makes a recommendation to pursue or decline

Monthly pre-qualification meetings with Underwriter, provides recommendations on renewal/new business accounts

Works independently to proactively maintain timeliness and information in underwriting file(s)

Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for brokers and company when reviewing new or renewal accounts

Support sales efforts through an understanding of Wholesale Market Strategies strategies and industry programs, as well as makeup of assigned book of business and broker territory; clear understanding of sales and business goals, top partner performance, and book mix

Uses strong information gathering and diagnostic skills to solve problems

Coordinate activities for all supporting tasks (Rating, Broker/Producer information, Risk Engineering, etc.) on new business submissions and renewal accounts

Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions

Monitors work performance to ensure quality objectives and service commitments are achieved

Facilitates routing of tasks and work between broker, underwriters, service team, and home office team

Backs up other Account Managers as needed. Routes information to and from underwriting teams in the absence of local underwriter

May support various projects as determined by Operations and/or underwriting staff

Qualification

Commercial Market InsuranceCommercial Lines RatingCustomer Service OrientationInsurance Coverages KnowledgeMicrosoft Office ProficiencyTechnical AbilityProfessional DemeanorEffective CommunicationRelationship BuildingWork Independently