Commence · 3 days ago
Director, QIO Communications
United States
Full-time
Remote
Director/Executive
$145K/yr - $145K/yr
6+ years expCommence is a company focused on data-centric transformation in healthcare, aiming to improve health outcomes through quality data-driven solutions. The Director of QIO Communications will lead the communications department, overseeing stakeholder outreach and ensuring compliance with CMS guidelines while developing effective communication strategies for program-related projects.
AnalyticsArtificial Intelligence (AI)Clinical TrialsCloud ComputingHealth CareSoftware
Responsibilities
Provides direction, oversight, and guidance to the QIO Communications team
Ensures all QIO deliverables undergo a timely review for general readability and 508 compliance without impeding submission deadlines
Leads and initiates stakeholder outreach and education with an array of external organizations, including, but not limited to, the following:
Individual provider organizations and healthcare systems
Medicare Advantage Plans
Local, state, regional, and national-level provider associations
Advocate and stakeholder groups, such as State Health Insurance Plans (SHIPs), Senior Medicare Patrols (SMPs), caregiver associations, and other advocacy organizations
Offices of state, regional, and federal agencies, including CMS and other Health and Human Service (HHS) agencies
CMS contractors, including other BFCC-QIOs, Quality Innovation Network (QIN)-QIOs, Medicare Administrative Contractors (MACs), etc
Coordinates appropriate and timely responses from clinical staff as needed to beneficiaries or their representatives who reach out with questions regarding specific QIO processes, procedures, or case issues
Understands, interprets, and implements requirements and guidelines outlined in the QIO Manual and the QIO Communications Handbook
Ensures protocols are followed regarding positioning statements, publication numbers, and prior CMS approval when needed for external publications
Analyzes data to understand stakeholder needs, effectiveness of work products, and to direct efforts and implement enhancements as appropriate
Promotes, pilots, and directs the development of written and electronic communication materials and campaigns to launch customer-facing tools for providers and beneficiaries
Supports efforts related to increasing provider compliance with the BFFC-QIO Memorandum of Agreement (MOA) process
Positions the organization as a resource to the public supporting CMS initiatives and the Statement of Work (SOW) goals
Develops various communication vehicles, including creating, launching, and maintaining the BFCC-QIO website, social media accounts, provider bulletins, publications, and website content
Works with CMS and other BFCC-QIO contractors as needed to coordinate outreach and support education initiatives
Collaborates with internal departments to achieve common goals and deliverables
Creates work products that require innovation and originality in all QIO related communications related collateral material and initiatives
Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH)
Completes annual training on security awareness, rules of conduct, and conflict of interest training
Performs other duties assigned
Qualification
Required
Bachelor's degree required, preferably in communications, writing, healthcare administration, or a related field
A minimum of six years of management experience and four years of experience working in a healthcare or government program setting
Knowledge of the Medicare program, including, but not limited to, processes, procedures, policies, and regulatory requirements governing operations of a Medicare BFCC-QIO, administrative practices of healthcare systems, hospitals, and other clinical settings
Knowledge of patient experience, gerontology, and Medicare beneficiary rights
Knowledge of principles and practices of quality improvement techniques, such as data analysis, the Plan-Do-Study-Act (PDSA) method or similar tools for quality improvement, and root cause analysis
Knowledge of personnel and human resource management practices, such as managing virtual teams, team building, mentoring, and leadership
Knowledge of theory, principles, and best practices in curriculum design, adult education, social media, web design, stakeholder outreach, press releases, academic writing, and other external communications
Knowledge of plain writing principles, accessibility requirements, and other communications industry standards
Ability to create inventive, imaginative, and original content is required
Excellent written and verbal communication skills and excellent interpersonal and problem-solving skills are also required
Ability to organize and coordinate multiple simultaneous tasks in a team environment
Ability to exercise critical thinking and sound judgment
Ability to collect, analyze, and interpret data
Ability to maintain objectivity and compassion during interactions involving potentially stressful or political situations
Preferred
A Master's degree is preferred
Experience with managing communications programs related to Medicare or CMS contracts is preferred
Company
Commence
Commence delivers AI-driven healthcare data platform and clinical expertise that supports analytics, decisions, and workflow improvement.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase