This job has closed.

Breezeline · 2 weeks ago

Specialist, Provisioning

Johnstown, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Breezeline is a fast-growing Internet service provider dedicated to creating a vibrant workplace culture. The Specialist, Provisioning will be responsible for processing and supporting Business VOIP, PRI, Commercial WiFi, and standard voice orders, ensuring accurate and efficient order management and technical support.

InternetNetwork HardwareTelecommunicationsTV

Responsibilities

Perform remote provisioning of devices and associated portals related to the above services

Manage tasks within the sales environment systems related to open sales opportunities

Place orders to acquire necessary equipment to fulfill pending installations

Obtain Customer Service Records (CSRs) from customer’s current telephone service provider

Enter customer address and billing information into the Breezeline billing system

Transfer and verify information between billing and data systems for third party order processing

Assign static IP addresses and provide information to customers as required

Coordinate with Sales and field personnel to ensure that all aspects of orders are processed as accurately and efficiently as possible

Provide technical guidance and support to internal and external colleagues and customers during installation and support activities for enterprise level services

Assist in the resolution of tickets related to commercial voice, WiFi and mobile porting issues

Qualification

VOIPSIP ProtocolIP routingSwitchingSalesforceGoogle WorkspaceMicrosoft Operating SystemsTechnical supportCustomer serviceAdaptabilityCommunication

Required

Associate's degree (A.A.) or equivalent from two-year College or technical school or six months to one year related experience and/or training; equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence and memos

Ability to write simple correspondence

Ability to effectively present information in one on one and small group situations to customers, clients and other employees in the organization

Ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals

Ability to compute rate, ratio and percents and to draw and interpret bar graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving a few concrete variables standardized situations

Preferred

Familiarity with data modems, MTAs, ATAs, Hosted PBX equipment, VOIP networking, SIP Protocol, IP routing and switching, mobile phones, WiFi, PRI and associated enterprise equipment