Equity Bank Limited · 1 month ago
Retail Operations Manager
Liberal, KS
Full-time
Onsite
Mid, Senior Level
5+ years expEquity Bank is seeking a Retail Operations Manager for their Southwest Region. The role involves providing operational support to retail bank employees, overseeing audits, and managing retail bank performance metrics.
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Responsibilities
Provide Operational Support to Retail Bank Employees & Management
Deliver support of operational, product, compliance, system and any other issues daily via telephone or in-person contact
Develop and update retail operating procedures and intranet resources
Partner with support departments and frontline retail associates to determine issues and needs
Assist retail employees and management in researching/resolving operational issues
Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams
Operational Compliance
Responsible for the oversight of all audits to include bank retail operation audits to include the following:
Retail Support Audits: work with retail staff on the completion of onsite branch audits
Complete documentation of audit results
Complete Monetary Instrument Audits of the Onsite Branch Audit
Responsible for all Safe Deposit Box audits for all bank locations as follows:
Past Due Boxes
Drill & Escheatment
Right of Offset Entries
Waives & Discounts
Project Management
Assist with the operational support and procedure development for the roll-out of new bank products and services
Lead and complete operational projects as assigned
Serve on team(s) relating to retail aspects of M & A activities. This will include evaluation and reporting on target’s retail operations, sales and systems
Working with training, will provide guidance and direction on the onboarding and training of newly acquired employees relating to acquisitions
Will serve on the conversion teams, directing retail functions relating to the conversion processes for newly acquired bank(s)
Retail Bank Performance
Track retail location and individual performance metrics
Work with accounting to provide the regional leadership teams, including RRMs, with reports to track retail incentives
Verify retail incentive payouts with RRMs and submit final reports for all required executive approval
Perform other duties as assigned or required
Qualification
Required
Bachelor's degree preferred; however, equivalent combination of education and experience may be substituted
5 years of bank retail operations experience in a multi-branch setting
Experience developing retail processes and procedures
Excellent interpersonal skills and professional demeanor
Computer skills, especially the ability to work in Windows based systems
Company
Equity Bank Limited
Equity Group Holdings Plc is a Pan-African financial services holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$393.7MKey Investors
International Finance CorporationMastercard Foundation Fund for Rural ProsperityHelios Investment Partners
2022-05-10Post Ipo Debt· $165M
2020-07-22Post Ipo Debt· $50M
2018-10-26Grant
Recent News
2025-11-01
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2025-11-01
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