Yale New Haven Health · 1 month ago
Pt Financial Access Specialist ED
Bridgeport, CT
Full-time
Onsite
Entry, Mid Level
2+ years expYale New Haven Health is committed to providing quality patient care and is seeking a Patient Financial Access Specialist for their Emergency Departments. The specialist will be responsible for patient registration processes, insurance verification, and ensuring a positive patient experience in a fast-paced environment.
Health Care
Responsibilities
Obtains and accurately records all patient demographic fields within the patient's Electronic Medical Record (EMR) for both clinical and financial use
Adheres to the Patient Identity/Red Flag procedures when preforming the arrival and interview processes
During the arrival process, properly identifies patients in a timely and accurate manner while adhering to Patient Identity/Red Flag rules to ensure patient safety
Prints patient identification label and places ID band on all patients to assure proper patient identification
Ensures accurate billing information is obtained and verified at the point of service
Initiates financial documentation for all 'true' self-pay accounts
Presents and obtains signatures for applicable financial documents as it relates to the visit
Collects co-payments and/or deductibles due, along with providing explanation of benefits
Demonstrates a solid understanding of the various third party payers, and accurately completes insurance entry in order to satisfy billing requirements
To manage the ED Track Board as it relates to prioritizing the patient flow for the registration process within the Emergency Department setting
For emergency preparedness must be proficient in downtime and incident planning
Must share in the equal percentage of registrations, along with the ability to work the various designed registration work queues
Demonstrates a thorough understanding of the ED Track Board in order to manage patient flow through the Emergency Department
Consistently manages the registration columns and the various tabs to maintain an accurate and real-time work list reflecting the registration status
In accordance with the established admitting procedures, proficiently process the various types of In-patient bookings (direct admits, maternity, etc.)
Provides directions for scheduled appointments at each access points
Escorts patients (walking or wheelchair) to treatment areas when applicable
Maintains the visitor volume and accurately produces visitation passes, while adhering to visitor pass restrictions protocol
For directional purposes, displays detailed knowledge of the overall department locations within the hospital
To meet the goals of the organization and department, provides excellent customer service to the patient and their families
Maintains all required system and web application login codes to ensure they are active for utilization at all times
Follows Customer Service guidelines in accordance with YNHH department protocol
Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients, physicians and visitors to the department following the YNHHS Standard of Professional Behaviors
Ability to multitask and exhibit proficiency with non-traditional registration assignments within the emergency department setting
Exhibits proficiency in the processing of Cath Lab arrivals
Qualification
Required
High school diploma or GED required
Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families
Must be able to multitask and reprioritize in response to fluctuations in volume
Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs
Excellent investigative, critical thinking and problem solving skills
Intermediate computer skills and the ability to adapt to various programs/systems
Demonstrated proficiency in understanding registration work queues that affect workflow
Must be able to provide training or in-service to other staff and areas within the department and Hospital
Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines
Preferred
Associate degree preferred
Two (2) to three (3) years' work experience in a customer service environment preferably in any medical office environment or hospital setting with emphasis on registration and/or scheduling, third party insurance verification and financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
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