Apply on Employer Site

MH Equipment Company · 2 days ago

Product Support Specialist

Des Moines, IA

Full-time

Onsite

New Grad, Entry Level

MH Equipment Company is a leader in material handling, providing high-quality equipment and services. The Product Support Specialist is responsible for ensuring excellence in parts, service, and warranty support while coordinating sales activities and enhancing customer satisfaction.

Machinery ManufacturingManufacturingService IndustrySupply Chain Management

Culture & Values

Responsibilities

Provide dealers with service and parts support, application support, and corresponding order administration

Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor

Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis

Maintain accurate company records and transactional activity including all sold and installed unit master file

Capture and retain all PDI documentation

Maintain internal systems and files to reflect current pricing and other relevant information

Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting

Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns

Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering

Prepare new units for delivery to the dealer or end-user, including any required modification

Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc

Assist in research and development of existing and prospective product lines

Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies

Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections

Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance

Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials

Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting

Adhere to Company Policies and Work Rules

Perform other duties as assigned