Per Scholas · 1 month ago
IT and Data Center Instructor
Chicago, Illinois, United States
Full-time
Onsite
Entry, Mid Level
$55/hr - $60/hr
1+ years expPer Scholas is a nonprofit organization focused on driving mobility and opportunity through tech training. The IT and Data Center Instructor will deliver structured curriculum to equip adult students with the necessary skills for success in entry and mid-level tech careers.
Information Technology & Services
Responsibilities
Support instructor-led training that prepares learners for entry-level to mid-level careers in IT and Data Center
Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations with learners in a consistent manner, and more
Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings
Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and progress notes
Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials
Qualification
Required
1-3 years of teaching or training experience
Strong technical background; able to grasp and convey highly technical subject matter
Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
Strong communication skills
Current A+ certification (1101-1102 Series or later)
Proficient understanding of IT support, including hardware, software, and networking concepts
Familiarity with operating systems such as Windows, MacOS, and Linux
Familiarity with IT infrastructure technology (Servers, Enterprise Routers, Switches, Wireless controllers, Load Balancers)
Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions
Knowledge of IT security protocols and best practices
Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities
Understanding of cloud computing platforms and services
Experience with mobile device management and troubleshooting
Familiarity with virtualization technologies
Knowledge of IT support and best practices and service level agreements (SLAs)
Ability to stay updated with the rapidly evolving tech landscape
Understanding of network architectures, protocols, and troubleshooting
Proficiency with Cisco networking equipment and software
Familiarity with OSHA guidelines and NFPA 70E electrical safety standards
Ability to assess and mitigate potential hazards in IT environments
Understanding of data center infrastructure, including power and cooling systems
Knowledge of data center topology and operational best practices
Skills in server assembly, configuration, and maintenance
Experience with various server technologies and their applications
Ability to manage and troubleshoot system-level issues
Understanding of cloud service models (IAAS, SAAS, PAAS)
Familiarity with major cloud platforms like AWS, Azure, and Google Cloud
Skills in designing and maintaining virtual environments
Experience with Type 1 / bare metal virtualization software like VMware or Hyper-V
Proficiency in using project management tools and methodologies
Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
Preferred
Network+ Certification (N10-007 or N10-008) or Cisco equivalent (CCNA)
Experience with ITIL implementation in support of the Help Desk
Experience using an SLA ticketing system with a customer/consumer service-driven approach (ServiceNow preferred)
Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices
Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization
Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools
Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS
Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS
Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization
Experience in understanding and managing server storage solutions, including RAID configurations and different disk types
Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary
Experience with complex network configurations and enterprise-level deployments
Certifications in IT safety and knowledge of data center practices and technologies
Experience with rack assembly and blade servers
Skills in designing and implementing cloud architecture solutions
Knowledge of structured cabling best practices
Ability to plan, execute, and monitor IT projects effectively
Company
Per Scholas
Per Scholas is proud to celebrate 30 years of fostering economic mobility by giving individuals from diverse backgrounds access to high-growth tech careers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Damon Lucky
Chief Executive Officer
Kenneth L. W.
Executive Vice President, Advisor to the CEO
Company data provided by crunchbase