Softworld, a Kelly Company ยท 3 weeks ago
Senior Automation Engineer (ServiceNow)
Dayton, OH
Full-time
Hybrid
Senior Level
$145K/yr - $155K/yr
5+ years expSoftworld, a Kelly Company, is seeking a Senior Automation Engineer (ServiceNow) to manage and maintain enterprise automation platforms. The role involves configuring platforms, implementing new functionalities, and ensuring system stability while collaborating with stakeholders to deliver technical solutions.
Human ResourcesInformation TechnologyStaffing Agency
No H1B
Responsibilities
Engage with stakeholders to gather requirements, design and deliver solutions that align with customer needs
Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow
Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management
Create and configure notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency
Propose, design and implement enhancements to automation platforms to optimize functionality and improve the user experience
Leverage the AI component of ServiceNow to gain business efficiencies
Develop software solutions using JavaScript, Web Services, HTML, and CSS within automation environments
Manage the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration
Responsible for application support activities, including code migrations, replications, patching, and platform upgrades
Utilize data import templates for data loading and extraction to support reporting and analytics needs
Responsible comprehensive process and knowledge documentation for ITIL and end user
Coach and mentor junior developers
Assist with data entry and validation from source documents into the automation platform database
Extract and transform data into formats suitable for reporting or further analysis
Support the development and configuration of custom applications within the ServiceNow and other automation platforms
Troubleshoot and resolve technical issues in collaboration with other team members
Ensure platform stability by adhering to best practices, standards, and governance policies
Participate in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow
Collaborate on team projects, contributing ideas to improve workflows and processes across the platform
Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm
Assumes additional responsibilities as assigned
Qualification
Required
5+ years' application design, development, and support experience in a large scale, complex environment
Strong understanding of ITIL/ITSM principles
Proficient in JavaScript, HTML, CSS, and other relevant scripting languages
Strong experience with REST/SOAP APIs and integration tools
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff
Ability to work independently and as part of a team
Preferred
At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred
ServiceNow Administrator (CSA) is desirable
Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available
Bachelor's degree preferred
Workflow and process improvement methodology and technology solution experience strongly preferred
Law firm experience is preferred
Company
Softworld, a Kelly Company
Softworld has developed expertise across five distinct staffing and consulting practices over the past 25 years.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-06Acquired
Leadership Team
Steven Edwards
Vice President, Chief Financial Officer
Recent News
2023-01-24
Company data provided by crunchbase