SHINE Systems ยท 1 month ago
Field Service Analyst
Washington, DC, United States
Full-time
Onsite
Mid Level
$100K/yr - $100K/yrSHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships and addressing technical issues.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshooting technical issues
Developing new use cases
Working alongside analysts to solve unique and complex problems
Collaborating closely with users worldwide
Providing direct feedback regarding software feature enhancements
Promoting collaboration across a global enterprise
Training and guiding users in the application and functionality of the software product, Gotham
Qualification
Required
Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD, Intelligence, or Law Enforcement missions
Secret clearance or above is REQUIRED
Preferred
Real world experience supporting intelligence or operations
Familiarity with Gaia or Foundry
Experience training other intelligence or operations software
Excellent communication skills
Travel independently, both CONUS and OCONUS, as required
Technical knowledge, including working familiarity with languages such as Python, Java or HTML
Company
SHINE Systems
SHINE Systems is a Trusted Leader in Multi-Intelligence Analysis, Cybersecurity, Technology Integration, and Mission Support Services.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase