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Optimum Financial Group · 1 month ago

Analyst, Field Support

Plano, TX

Full-time

Hybrid

New Grad, Entry Level

$44K/yr - $72K/yr

Optimum is a leader in connectivity solutions, seeking enthusiastic professionals to join their team. The Field Support Analyst will provide Level II IT equipment and user support to designated Optimum offices or remote users, ensuring reliable and efficient service delivery.

Asset ManagementFinancial ServicesInsurance

Responsibilities

Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements

Perform installations, configures and tests desktop/server hardware and software

Troubleshoot mobile and telephony devices

Partner with internal departments to implement new programs or provide technical assistance

Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues

Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment

Provides support and education by preparing application, hardware, and network documentation

Improves productivity by providing technical and operational support to end users of computer systems

Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team

Qualification

Windows OS supportApple OS supportMobile device troubleshootingC-Level Executive supportMicrosoft certificationVendor hardware certificationTechnical issue troubleshootingHardware/software supportPeripheral device knowledge